Jul 2018 – Jun 2021 · 2 yrs 11 mos · Bangalore

• A sustainable fashion company that ethically sources and produces 100% organic, minimalistic apparel, and accessories.

Aug 2015 – Jun 2018 · 2 yrs 10 mos · Greater Bengaluru Area

• Outbound Sales SMB: Starting from prospecting, then qualifying, doing cold emails, follow-ups, cold calling, and LinkedIn messages, I have bought a huge number of free signups then converted 25% of them to paying clients (some of the biggest name in ecom industry).
• Enterprise Sales: I have set up booths at Microsoft Accelerator Program, Capgemini Startup day, Nvidia to promote our solutions. Handled the partnerships contracts, MNDA, deals with Quikr, Unilever, InMobi, TCS, Wipro, Accenture, and Capgemini.
• Pricing Strategy & Up Selling Techniques: Worked on pricing model based on immediate value & long-term vision, and converted most of the clients to switch to our half yearly and annual subscription. Since I was responsible for building and maintaining high-level contacts with current and prospective clients, upselling was possible for these clients.
• Customer Success & Retention: Converted trial client into paid subscription by continuously understanding their needs and giving support, prepared the annual contract, done the retention calls and have created strategies on referral program & discounts.
• HR & Admin & Finance: Managed the entire bank and finance related work of both India & US entity, planned team outing multiple times, implemented new ideas on HR policy to have a better work culture, helped new team member onboard properly & have also done exit interviews while leaving the company, taken strategic decisions to reduce the burn rate.
• Tools worked with: Freshsales, HubSpot, Pipedrive, Jira, Confluence, Intercom, Quickmail, Buffer, Hootsuite, Dux-soup, Linkedeep, Streak, Boomerang, Clearbit, Calendly.

Oct 2014 – Aug 2015 · 10 mos · Greater Bengaluru Area

• Undergone successful training on Java(J2E, JSP) in Mysore.
• Worked as backend developer in java (spring framework, hibernate) and Teradata.
• I was in the development project of BASF Social project for farmers and have worked on notification, likes, dislikes and commenting modules.

Jun 2014 – Oct 2014 · 4 mos · India

• Taught EM1, PSOC and EM2 subjects to students of the 3rd-year and 4th year.
• Mentored 30 students in their final year projects.

Jun 2011 – Aug 2012 · 1 yr 2 mos · India

• Taught BEE, NT, Control system and HVE subjects to students of 1st year to final year.
• Took various soft skills classes for 3rd year and final year students.
• I was in charge as Superintendent in the boys hostel managing 100+ students.

Oct 2010 – Jan 2011 · 3 mos · Gurugram, Haryana, India

• Taking ownership of the customer queries through VOIP/Phone call and handle the situation they are into through suggestions and support.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Providing prompt & accurate feedback to customers along with ensuring proper recording and closure of all issues.