Saurabh Garg

Director of Engineering

Noida, Uttar Pradesh, India15 yrs 11 mos experience

Highly Stable

Key Highlights

Experienced in managing global communication projects.
Strong technical support and deployment expertise.
Proven mentoring and training capabilities.

Stackforce AI infers this person is a Telecommunications expert with a focus on project management and technical support.

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Skills

Core Skills

Project ManagementSoftware Deployment

Other Skills

2G3G3GPPBSSCAMELCDMAChargingCore NetworkDiameterGPRSGSMHLRINAPISUPIntelligent Networks

About

To work with an organization that utilizes my knowledge and skills in completing the related task and provides me opportunities to learn and avenues for growth.

Experience

Transaction network services (tns)

Engineering Lead - Delivery & Support

Aug 2022 – Present · 3 yrs 7 mos · Noida, Uttar Pradesh, India

Responsible for technical support of all the communication projects of TNS around the globe.
Responsible for Deployment Support of all the communication projects of TNS.
Serving multiple tier 1 customers with small team.
Mentoring & training of new members in the team.

SIPDiameterProject ManagementSoftware DeploymentOracle Database

Agnity communications, inc

Engineering Lead (Customer Support)

Nov 2012 – Jul 2022 · 9 yrs 8 mos · Noida Area, India

Providing Support to many telecom operators.
Company was acquired by TNS in Jul 2022.

Ericsson global services private limited

Engineer-2nd Level Assurance

Mar 2010 – Oct 2012 · 2 yrs 7 mos

 Configuration of all Charging System Nodes (CS3/CS4/CS5).
 Routing of IN-Nodes with external Nodes (e.g. MSC, GMSC, STP, SGSN, GGSN) over CIP/SS7 & CIP/IP Protocols.
 Provide the AT (Acceptance Test) Services to Customer with new integrated nodes.
 Analysis of various IN Reports
 Coordination with customer for smooth IN Operations.
 Planning of new node Installation.
 Load balancing, Planning & Execution after analysis of SDP reports
 Load balancing for AIR (Account Information and Refill) nodes.
 Troubleshooting & Rectification of Customer issues with in SLA.
 Upgrade of various Charging system nodes.
 Tariff Configuration at SDP’s for RATING MANAGEMENT.
 Recharge Configuration at AIR GUI/RMA for AIRTEL AFRICA.
 Handling of Trouble Tickets (TT) and Change Requests (CR).
 Maintaining SLAs and WLAs.
 Handling of Customer Service Request (CSR) within SLAs.