Feb 2015 – Apr 2016 · 1 yr 2 mos · North Sydney, Australia

• Simavita is a medical device company operating in the digital healthcare sector that has developed an innovative world first solution for the management of urinary incontinence, with a focus on the elderly. The flagship product SIM™ platform technology, is an instrumented Incontinence assessment application that provides evidence based Incontinence management care plans to the residential aged care market.

Jan 2014 – Feb 2015 · 1 yr 1 mo · Greater Sydney Area

• Contracting through NIIT Limited for providing learning and knowledge solutions to Red Hat EMEA to individuals, enterprises and institutions in information technology.
• Within NIIT, I was working with one of its very important client – Red Hat, and performing the role of Training Administration and Training Coordination for all ANZ locations.

Jul 2011 – Jan 2014 · 2 yrs 6 mos · Columbus, Ohio Metropolitan Area

• Landis+Gyr is the global industry leader in metering solutions for electricity, gas, heat/cold and water for energy measurement solutions for utilities. I was responsible for creating and managing Training and User Documentation along with a team of Technical Writers and Content Developers. My role involved planning, creating, and managing technical trainings for the employees and for end customers. I was also creating Technical Documentation for different Hardware and Software teams. This involved requirements gathering for the documentation project, creating documentation plans, designing templates and style guides, creating version control system and creating help documents and application manuals.

Nov 2006 – Jul 2011 · 4 yrs 8 mos · Columbus, Ohio Metropolitan Area

• Developed knowledge and learning framework for implementing changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation, and change calendar.
• Facilitated learning workshops between technical support teams, IT teams and learning consultants for overall knowledge sharing. Collaborated with IT partners regarding change management and championed policy / procedure compliance.

Sep 2005 – Oct 2006 · 1 yr 1 mo

• AGNITY (formally known as BayPacket Technologies) delivers a complete, turn-key cloud-based mobile unified communications and collaboration solution. Their multimedia communications applications and platforms have been deployed by top tier carriers and service providers worldwide which enables them to rapidly and cost-effectively deliver differentiated revenue-generating services that span heterogeneous mobile/LTE, VoIP/IMS and cable MSO networks.

Jan 2003 – Oct 2005 · 2 yrs 9 mos · Cyberjaya, Selangor, Malaysia

• Hewlett-Packard is an American multinational information technology corporation that provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Mar 2002 – Jan 2003 · 10 mos

• UshaComm is part of the Usha Martin Group, a global conglomerate with operations spanning Mining, Metals, ICT, Infrastructure and Education. UshaComm is recognized as a pioneer and market leader in the Telecom sector providing a vast range of products such as retail billing; interconnect billing, unicorn infrastructure billing, mediation and provisioning, dealer management and real time charging system.