Mar 2022 – Aug 2023 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Enhanced the performance of an Experience Cloud site by optimizing LWC and Aura components, achieving an 80% reduction in page loading time.
• Successfully spearheaded a new implementation in Salesforce CMS, built on top of the Experience Cloud implementation, for a leading manufacturing company.
• Implemented a CPQ project from scratch for a leading company in the 3D printing industry.
• Designed and implemented a custom amend functionality in Salesforce CPQ to enable date alterations within active contracts, resulting in streamlined contract management.
• Assessed and enhanced code quality, enforced coding standards, trained team members, and regularly monitored progress.
• Worked on AutoRabbit and BitBucket for deployment and version control.

Jan 2021 – Mar 2022 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Developed an Experience Cloud site for North America partner clinics, enhancing usability and aligning with contemporary tech standards.
• Integrated Allegro Credit Portal into Salesforce, elevating customer experience and enabling swift assessment of creditworthiness for EMI payment options.
• Streamlined the appointment process by automating quote creation and population for hearing aid consultations, reducing manual efforts and saving significant time for consultants.

Jan 2020 – Jan 2021 · 1 yr · Gurgaon, India · On-site

• Optimized the Massachusetts Experience Cloud site for accessibility compliance, meeting legal standards and elevating user experience for individuals with disabilities.
• Automated a manual spreadsheet process via an Experience Cloud site, leveraging pre-existing customer community licenses. Also, enabled seamless data management with intuitive drag-and-drop functionality.
• Created a tailored login process to replace the default structure, introducing new content sections and buttons, enhancing both the functionality and aesthetic appeal of the user interface.

Jan 2020 – Jan 2021 · 1 yr · Gurugram · On-site

• Optimized the Massachusetts Experience Cloud site for accessibility compliance, meeting legal standards and elevating user experience for individuals with disabilities.
• Automated a manual spreadsheet process via an Experience Cloud site, leveraging pre-existing customer community licenses. Also, enabled seamless data management with intuitive drag-and-drop functionality.
• Created a tailored login flow process to replace the default structure, introducing new content sections and buttons, enhancing both the functionality and aesthetic appeal of the user interface.

Jan 2017 – Jan 2020 · 3 yrs · Gurugram · On-site

• Created a one-stop wizard for Sales Consultants to manage all assigned accounts, facilitating mass approval and enabling downloadable PDFs. Enhanced user efficiency by minimizing navigation through menus or switching between applications.
• Developed a tiered commission system for Sales Consultants, providing real-time insights into compensation and performance. Enabled collaboration through Opportunity Split functionality for team-based sales efforts.
• Customized a Sales Cloud solution for a logistics company, including the integration of web forms with Hubspot and the design of toggles for various functions. Provided extensive work on admin tools.
• Improved data categorization by area and region, enhancing the speed and scalability of an existing segmentation solution. Provided actionable insights through key metrics and stats.
• Augmented the Salesforce Bot Toolkit to allow users to inquire through natural language, either voice or text. Enhanced the user experience by minimizing the need to navigate through menus or switch between applications.