Jul 2022 – Present · 3 yrs 8 mos · India

• Collaborated with post‐sales teams using tech stacks such as Java,
• SpringBoot, Elastic Search, SQL, MongoDB, Neo4j, Kafka, RabbitMQ,
• Docker, and REST to ensure smooth and efficient post‐booking operations
• for MakeMyTrip customers.
• Developed a negotiated rates hotel booking system using Java Spring‐
• Boot and integrated multiple APIs from various business lines, resulting
• in improved customer satisfaction.
• Designed and deployed a survey management system for myBiz (B2B
• product) that collected customer feedback through email and Whats‐
• App, leading to a 40% increase in customer insights. Also, created a
• survey template creation feature and deployed a secure MongoDB database
• for efficient data storage and real‐time access.
• Deployed an interactive voice response (IVR) flow in Neo4j for B2B customers
• that reduced API response time from more than 10 seconds to
• 400ms by using optimized elastic search queries and multiple layers of
• APIs, leading to an 80% increase in customer satisfaction.
• Created a ”Talk to Us” feature for customers, simplifying connections to
• support agents through a single button press.
• Implemented a ”Late Check‐in” feature to empower hoteliers to request
• late check‐in services on behalf of customers, streamlining the check‐in
• process for guests arriving outside regular hours