Jun 2023 – Aug 2024 · 1 yr 2 mos · Greater London, England, United Kingdom · Hybrid

• Build and maintain long-term relationships with clients to drive customer satisfaction and loyalty.
• Lead the onboarding process for new clients, ensuring a smooth transition to the company's analytics platform.
• Provide ongoing training and support to clients on product features and best practices.
• Monitor client accounts to ensure effective use of the platform and identify opportunities for upselling or cross-selling.
• Develop and execute account plans to achieve client retention and expansion goals.
• Address client issues promptly and effectively, coordinating with internal teams as needed.
• Track client engagement, usage, and satisfaction metrics, using data to identify areas for improvement.
• Work closely with sales, marketing, and product teams to align client strategies and deliver optimal results.
• Gather, clean, and organize large datasets from various sources to prepare for analysis.
• Ensure data accuracy and integrity by conducting thorough quality checks and resolving inconsistencies.
• Analyze complex datasets to identify trends, patterns, and insights that support business decisions.
• Use statistical techniques and data visualisation tools to communicate findings effectively to stakeholders.
• Create and maintain custom reports and dashboards that provide real-time insights into key metrics.
• Present data in a clear and actionable manner to support decision-making across the organisation.
• Assist clients in interpreting data results and using insights to drive business outcomes.
• Communicate complex data concepts to non-technical stakeholders in a clear and concise manner.