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Michael Heuer

Director of Engineering

Dubai, United Arab Emirates20 yrs experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led a $5M order securing annual financial targets.
  • Transformed government digitalization process, benefiting millions.
  • Achieved 300% revenue growth in five years.
Stackforce AI infers this person is a Technical Sales Leader in the Technology sector with expertise in Data Solutions.

Contact

Skills

Core Skills

LeadershipStrategic LeadershipManagementUnstructured DataSolution ArchitectureSales StrategyTechnical SalesStorage SolutionsData Center ManagementProject ManagementTechnical Pre-sales

Other Skills

Artificial Intelligence (AI)Backup SolutionsBrocadeCloud ComputingCustomer Relationship ManagementCybersecurityDS4000Data CenterDeduplicationDisaster RecoveryEMC StorageEnterprise StorageFibre ChannelHPIBM Certified

About

Award-winning professional with over 15 years of experience leading multicultural, global teams to oversee system engineering, solutions design, strategic pre-sales, and business development functions while enhancing client experience and elevating region-wide revenue. Product Specialist with a history of managing technical architecture and design at 301/401 deep dive levels across diverse industries and use cases, including unstructured data, NAS, object, surveillance, Big Data, analytics, cloud, GIS, archive and compliance. Record of driving operational and business excellence for large government and private sector clients across the Middle East and Africa while steering high-impact projects, encompassing digital transformation, data centre restructuring, VTL technology implementation, and significant systems migration / consolidation. Accomplished team leader distinguished for mentoring and motivating the workforce to excel through challenging periods, such as the COVID pandemic and remote-to-in-person transitions. Expertise in multi-industries: oil and gas, banking, defence, government, healthcare, and commercial. KEY ACHIEVEMENTS: • Led the successful transformation of a green-field government digitalisation project, streamlining the application process for legal documents, reducing processing times to under 72 hours, and benefiting millions of South Africans. • Revamped a Data Centre for a large regional fashion retailer, resulting in annual savings of over $500K, $2.5M orders across all business lines, and a 400% boost in inventory management productivity. • Delivered a $5M order on December 31st, securing the department's annual financial target and enabling the organisation to exceed sales targets, resulting in end-of-year bonuses and commissions for all employees. • Executed a $2.3M project, introducing Virtual Tape Library (VTL) technology for a prominent Saudi Arabian bank. The transition led to reduced backup windows, faster restores, improved SLAs, and a 75% decrease in data centre space. • Overhauled IT infrastructure for East Africa's largest airline under a $1.4M project. • Participated in HiPo (High Potential) strategic BU planning workshop in Seattle to contribute to the strategic direction and product roadmap for file and object platforms.

Experience

Dell technologies

2 roles

Systems Engineer Manager – Unstructured Data Solutions CEEMETA Region

Promoted

Oct 2021Present · 4 yrs 5 mos · On-site

  • Manage 11 direct reports across multiple regions in CEEMETA (Central Eastern Europe, Middle East, Africa, and Turkey) to drive technical discussions and workshops, resulting in double-digit annual growth toward a triple-digit million-dollar target. Earn the team’s trust by reducing unnecessary and time-wasting requests, consistently prioritising and advocating staff’s best interests. Foster trusted customer relationships, build sales pipeline and design and configure unstructured data solutions.
  • Played a crucial role in elevating organisational revenue across the region by 16% (from 2021 to 2023).
  • Maintained a track record of consistently achieving 100% of assigned sales quotas from 2016 to the present.
  • Delivered mentorship and guidance to help team members achieve career development and business goals.
  • Drove professional growth of a Junior System Engineer to a senior position while providing mentorship.
  • Recruited and onboarded four new members to meet the organization's workforce needs.
  • Nominated to present at the mainstage plenary session of the UDS Partner Summit, addressing 450+ partners, senior executives, and VPs on the future of Object.
  • Served as Experience lead for the EMEA Planet Employee Resource Group (ERG), managing communication among 43 local chapters and fostering cross-sharing of activities and ideas between local and EMEA levels.
  • Successfully managed a remote international team through challenging transitions, including shifting from remote to in-person work and managing diverse time zones, cultures, languages, and work weeks.
  • Led through industry shifts and multiple tech lay-offs during the COVID-19 pandemic; executed a WFR plan with dignity, empathy, and humility while demonstrating strong emotional intelligence.
LeadershipCybersecurityUnstructured DataArtificial Intelligence (AI)ManagementStrategic Leadership+7

Senior Unstructured Data Solutions Specialist

Aug 2016Oct 2021 · 5 yrs 2 mos · On-site

  • Managed technical architecture and design at 301/401 deep dive levels across diverse industries and use cases while serving as a Product Specialist. Achieved and exceeded the shared sales target as an individual contributor. Provided high-quality customer support across diverse industries and used cases throughout Saudi Arabia, encompassing unstructured data, NAS, object, surveillance, Big Data, analytics, cloud, GIS, archive, and compliance.
  • Recognised by top management for demonstrating exceptional performance and earned Dell President's Club – highest sales achievement award in 2019.
  • Boosted revenue growth by 300% in five years while architecting tailored solutions, fostering trusted customer relationships, and coordinating sales initiatives.
  • Maintained an 80% market share in Object storage within Saudi Arabia.
  • Assumed temporary team lead responsibilities during the pandemic, providing guidance and support for a year under the EMEA director. Subsequently promoted to Regional SE manager, leading the team.
  • Acquired multi-industry experience, encompassing oil & gas, banking, defence, government, healthcare, and commercial.
  • Engaged as a speaker / presenter and booth demo owner at industry events, including GITEX, InterSEC, LEAP KSA, and HIMMS.
CybersecurityUnstructured DataArtificial Intelligence (AI)Storage VirtualizationManagementStrategic Leadership+7

Saudi business machines

IBM Solutions Specialist

Sep 2010Jul 2016 · 5 yrs 10 mos · Riyadh, Saudi Arabia · On-site

  • Technical Sales Specialist for IBM Storage portfolio, supporting Aramco and petrochemical affiliates in designing and architecting storage and SAN networks for major SAP and Oracle RAC deployments, including the Middle East's largest SAP deployment. Managed IBM storage sales quota, aligning with Account managers to position the IBM storage portfolio as a standalone solution and for upselling within Mainframe, Power Systems (AIX), and System I (AS400) solutions.
  • Built pioneering dual robot IBM TS4500 tape system design with "shuttle" technology for inter-line tape transfer.
  • Coordinated drilling and reservoir simulation applications on top-ranking supercomputer clusters while partnering with Aramco's EXPEC team on HPC storage, backup, archive, and tape systems.
  • Earned the "Salesman of the Year" award for the highest achievement – SBM Champions 2012. Met and surpassed 100% of sales quota yearly for six consecutive years (2010-2016).
  • Relocated to the Riyadh main office after three years of successful leadership in the Eastern province, overseeing diverse sectors such as Public (Government & Defense), FSI, and commercial.
CybersecurityUnstructured DataArtificial Intelligence (AI)Storage VirtualizationIBM CertifiedManagement+10

Gijimaast

Storage Specialist

Jan 2009Sep 2010 · 1 yr 8 mos · Johannesburg Area, South Africa · On-site

  • Ensured alignment of IT solutions with business objectives while selecting technology and vendor products. Played a crucial role in establishing a green-field data centre (racking, cabling, powering up, configuring and management) for a large government customer, including implementing IBM's enterprise storage, server, and software solutions.
  • Led a green-field government digitalisation project that transformed the application process for legal documents.
  • Implemented enterprise storage infrastructure that improved overall performance and streamlined data management.
Unstructured DataStorage VirtualizationEnterprise StoragePre-salesData CenterCloud Computing+5

Ibm

Storage Technical Pre Sales

Sep 2006Dec 2008 · 2 yrs 3 mos · Johannesburg Area, South Africa · On-site

  • Managed technical pre-sales activities that included installation, configuration, and setup of IBM storage solutions. Contributed to the multiple system consolidation and migrations within Southern and Central Africa, such as SAN deployment and setup (Brocades and Cisco). Played a crucial role in coordinating RFP processes while supporting the customers and business partners with pricing, solution design, configuration, tender requirements, and RFP responses.
  • Planned and implemented the first N-Series (Netapp OEM) in Africa for a large bank in Lagos, Nigeria.
  • Awarded IBM 100% Club sales achievement award in 2007.
  • Raised awareness of customers of technical solutions by delivering presentations and consultations.
Unstructured DataStorage VirtualizationTechnical SupportEnterprise StoragePre-salesData Center+5

Bytes technology group

TSM Administrator

Dec 2005Aug 2006 · 8 mos

Technical SupportData CenterVirtualizationSolution Architecture

Education

University of Cumbria

Master of Business Administration - MBA — Artificial Intelligence

Jan 2021Jan 2024

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