Kapil Dahiaya

Technical Program Manager

New Delhi, Delhi, India22 yrs experience

Highly Stable

Key Highlights

20+ years of experience in digital transformation.
Led $5M+ Salesforce programs with global teams.
Expert in cross-functional program delivery and governance.

Stackforce AI infers this person is a SaaS and Digital Transformation expert with a strong focus on Salesforce solutions.

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Skills

Core Skills

Digital TransformationSalesforce EcosystemSalesforce ImplementationsAgile Project ManagementTechnical Project ManagementFinancial Planning SolutionsSoftware DevelopmentInsurance Product Development

Other Skills

.NETAPI IntegrationsASP.NETAgile & Waterfall MethodologiesAgile CoachAgile MethodologiesAnalytical SkillsBusiness & Technical Stakeholders ManagementBusiness InsightsBusiness Process ImprovementBusiness Process ReengineeringC#Change RequestsClient ManagementCloud Solutions Architecture

About

I’m a technology and transformation leader with 20+ years of experience driving digital innovation and delivering scalable Salesforce solutions across BFSI, semiconductor / chip manufacturing, Pharma/Healthcare and SaaS sectors. My background includes leading $5M+ programs, managing global teams of 100+, and delivering large-scale CRM, data, and integration initiatives for enterprise clients.I specialize in program governance, customer onboarding, and cross-functional execution. I've partnered closely with Product, Engineering, and Customer Success teams to implement strategic roadmaps, streamline processes, and drive adoption. Whether launching API integrations, driving SLA adherence, or improving monetization metrics—I thrive in translating strategy into results.🔹 Key Strengths:• Digital & Business Transformation• Enterprise SaaS & Salesforce Ecosystem• Cross-Functional Program Delivery• Strategic Client Engagement & QBRs• KPI, SLA, and Adoption Metrics• Mentoring High-Performance Global TeamsI’m currently working as a Freelancer doing Independent Consultancy as a Bussiness Development Executive (Salesforce) exploring Director/Sr. Manager opportunities where I can help scale transformation efforts, align technology with business value, and lead high-impact delivery programs.Let’s connect if you’re looking for a results-driven leader who blends technical depth with customer-focused execution.

Experience

Altimetrik | globalfoundries | fiserv

Senior Manager II (Asst Director) – Digital Transformation & Delivery

Sep 2016 – Jul 2024 · 7 yrs 10 mos · India · Hybrid

Directed large-scale Salesforce program’s ($5M+) focused on professional services compliance, stakeholder visibility & audit readiness, enterprise onboarding, product vision /strategic roadmap, customer exp /API-based integrations across Salesforce CRM, ERP & partner ecosystems.
Designed & delivered program communication strategies, including executive DBs, KPIs, QBRs. Influenced GTM & customer adoption strategies.
Established governance frameworks for scope/budget/audit/risk/change management, resulting in 95% on-time delivery, Org readiness, improving overall CSAT.
Oversaw Salesforce implementations of workflow-based apps, real-time/event-driven/next best action & automated processes across BU's, distributed release team engineer’s (RTE’s) delivering scalable enterprise Salesforce solutions, reducing failure rates by 40%.
Scaled Salesforce practice at Fiserv from 8 to 40 members, 12 to 65 members in Accenture, building strong in-house delivery capabilities.
Drove cross-functional collaboration across Engineering, Product, Sales/Support, aligning sprint roadmaps with client priorities & internal KPIs
Managed SDLC from discovery thru support, scope, budget & timeline adherence, compliance & regulations, product launch / post support. Worked closely with Salesforce architects on design, data integrity & system performance optimizations.
Drove Salesforce automation of complex tapeout business process (8SW/9SW) for chip manufacturing giant
Built /scaled high-performance teams (100+ members) for in-house Salesforce capability, embedding culture of accountability, continuous improvement & innovation.
Spearheaded automation /AI initiatives (Salesforce Copilot, Data Cloud) for secure, intelligent insights.
Resolved complex escalations, reduced program risk exposure & ensured alignment across time zones.
Used DB's to manage resource performance, KPIs, & SLA adherence.
Altimetrik : 3 months | Globalfoundries : 4.7 years | Fiserv : 2.3 years

SalesforceProgram GovernanceStakeholder EngagementAPI IntegrationsCross-Functional CollaborationProject Management+2

Accenture | simplion | astadia

Technical Project Manager

Feb 2011 – Aug 2016 · 5 yrs 6 mos · Noida

Directed cross-functional teams of developers, technical leads and business analysts to deliver Salesforce implementations in insurance and operations domains using agile/hybrid delivery models.
Led, reengineering of business processes improving operational efficiency by 40% and reducing delivery cycle times by 25% through Salesforce implementations.
Managed end-to-end releases, risk mitigation, stakeholder coordination for smooth go-lives. Championed agile delivery practices across teams, fostering transparency and predictability in project execution
Oversaw end-to-end Salesforce releases and deployment operations (DevOps), ensuring high system reliability, compliance with change controls, and successful go-lives.
Accenture : 4.1 years | Simplion : 3 months | Astadia : 1.2 years

SalesforceAgile MethodologiesRisk ManagementStakeholder CoordinationBusiness Process ReengineeringSalesforce Implementations+1

Headstrong

Lead Consultant

Jun 2007 – Jan 2011 · 3 yrs 7 mos · Noida

Technically led a Financial Planning project in ,Net/C#/MS SQL for Morgan Stanley’s (MS) Financial Provider’s (FAs) for enabling them manage clients account efficiently by providing seamless integration to 3rd party tool MoneyGuide Pro which saved lots of FAs manual data entry effort into the tool & provided efficient ways of doing Financial Planiing & monitoring progress for their clients.
Analyzed requirements, created technical design documents and code/developed customized solutions, testing & deployments done to meet business requirements
Owned full C#/MS SQL technical stack delivery, balancing client expectations with regulatory compliance.
Conducted .Net/C#/SQL technical reviews and mentored / coached team members.

.NETC#MS SQLTechnical DesignClient ManagementTechnical Project Management+1

Fiserv, avinex, rajcomp

Sr System Analyst & S/W Developer

May 2002 – Jun 2007 · 5 yrs 1 mo

Developed and later led an insurance product that provides a generic solution to the agents for generating insurance policies for auto & dwelling businesses. This product comprises incredible OOP’s, MS SQL, .Net/C#, XSLT, Java Script and XML concepts to provide rapid solution to the insurance business. The product engine used XSLT template to read an XML file to convert it into HTML dynamically & generate the actual user screen & wizards for capturing data and completing whole Biz cycle. One of the interesting feature in this product is the automatic save & retrieval functionality i.e. all just need to do is to configure the XML’s, apply Java Script for any page validation and map it into the generalized database design.
Analyzed requirements, created technical design documents, Application & Database architecture and code/developed customized solutions, testing & deployments done to meet insurance business requirements
Database Architecture & Design to build a robust & common data modal & develop complex stored procedures that reads XMLs to commit data into the database
Provided coaching to team for making them understand the product engine & how to configure & customize it for enabling business processes for insurance clients
Responsible for coding, debugging, testing, deployments and post deployment support
Configured this product for multiple client like AMC, FMI, LMI, WMI
Fiserv : 2.5 years | Avinex : 8 months | RajComp : 2 years

OOPMS SQL.NETXSLTJavaScriptSoftware Development+1