Harsha Kunchala — Co-Founder
Most support teams QA only 2–5% of tickets.That means risky replies slip through quietly —refunds get promised,policies get broken,angry customers escalate.I’m building a lightweight QA system that reviews 100% of ticketsand highlights the exact agent replies that create refund or escalation risk.• Flags policy, tone & escalation issues • Shows evidence quotes from real tickets • Gives managers safer alternatives for coaching Working with Zendesk, Intercom & Gorgias support teams to improve ticket quality visibility.If you manage a support team and want visibility into bad ticketsbefore they become a problem, happy to compare notes.
Stackforce AI infers this person is a SaaS-focused founder with expertise in support systems and software development.
Location: Hyderabad, Telangana, India
Experience: 3 yrs 5 mos
Career Highlights
- Founder of multiple startups focused on software solutions.
- Expert in building QA systems for support teams.
- Strong background in computer science and programming.
Work Experience
saas
Founder (1 yr 4 mos)
DRILLY
Founder (3 yrs 5 mos)
Education
Bachelor of Technology at VNR Vignana Jyothi Institute of Engineering and Technology (VNRVJIET)
