Aman K.

Operations Associate

New Delhi, Delhi, India4 yrs experience
Most Likely To Switch

Key Highlights

  • Proven track record in service management roles.
  • Expertise in training and development for dealership operations.
  • Strong focus on customer satisfaction and revenue generation.
Stackforce AI infers this person is an Automotive Service Management professional with expertise in dealer operations and customer satisfaction.

Contact

LinkedIn

Skills

Core Skills

Service Network DevelopmentCustomer Satisfaction (c-sat)

Other Skills

Adobe PhotoshopArea ManagerArea Service ManagerAutoCADAutomotiveConnectivityCopy EditingCost ControlCustomer ExperienceCustomer HandlingDealer Service Operations ManagementEditingEngineeringHTMLHi-rise

About

As an experienced Automobile Engineer & my professional experience as an Area Incharge @HMSI/HONDA with a proven track record in advisory and service management roles, I'm eager to contribute to your company's success. My skills and expertise align perfectly with your organizational goals, and I'm confident in my ability to drive positive outcomes.

Experience

Honda motorcycle & scooter india pvt. ltd.

Area Service Manager (UPE - CS)

Mar 2024 – Present · 2 yrs · Varanasi, Uttar Pradesh, India · Remote

  • Dealer Service Operations Management
  • Warranty Management & Cost Control
  • Service Network Development
  • Customer Satisfaction (C-SAT)
  • Training & Development & overall Revenue Generation, providing the training of Hi-Rise to Dealer's & Network's manpower.
  • Currently managing 32 dealership*
  • KPIs :-
  • Monthly Dealers/Networks visits - Creating DVRs/NVRs (Dealer Visit Reports)
  • Overall PARTS, Engine OIL & VAS(value added services) *AMC/EW* business development
  • Overall business profitability
  • Business strategies
  • Service visits improvement
  • Compliants resolving
  • Training of Hi-Rise to the manpower
Dealer Service Operations ManagementWarranty ManagementCost ControlService Network DevelopmentCustomer Satisfaction (C-SAT)Training & Development+1

Tata motors

Assistant Manager

Apr 2022 – Jan 2024 · 1 yr 9 mos · New Delhi, Delhi, India · On-site

  • Worked as an Assistant Manager at Tata Motors, handling daily operations and team coordination.
  • Helped improve work efficiency and ensured timely project completion.
  • Recognized for strong teamwork, leadership, and problem-solving skills.

Škoda auto volkswagen india private limited

Trainee Service Advisor

Jul 2021 – Oct 2021 · 3 mos · Gurugram, Haryana, India · On-site

  • Service Advisor acts as the primary customer liaison in the service center, listening to vehicle issues and creating accurate repair orders. The role involves preparing cost estimates, explaining technical work to customers, and ensuring high customer satisfaction with the service.

Education

G.B. Pant Institute of Technology

AUTOMOBILE ENGINEERING

Jan 2019 – Jan 2022

Stackforce found 1 more professionals with Service Network Development & Customer Satisfaction (c-sat)

Explore similar profiles based on matching skills and experience

Kamaldeep Singh

Kamaldeep Singh

Founder & CEO | Kamal Motors (Automobile Spare Parts & Services)

at KamalMotors

Bengaluru, India5 yrs 6 mos exp
HR operationsautomotive industry expertiseentrepreneurshipproject managementrecruitment