Nov 2022 – Aug 2024 · 1 yr 9 mos

• Collaborate with a team of engineers to triage and track community issues in the Alluxio Open Source Slack Community, providing engineering support to all community users and answering their questions
• Drive the creation and distribution of user-friendly content, in the form of short animations or 2-3 minute videos, to educate potential users and customers about Alluxio's value and use cases
• Organize and execute in-person and virtual community events with adjacent open source and ecosystem communities, focusing on cross-pollination and mutual community growth
• Routinely engage with community users and event attendees to establish relationships, understand their priorities and challenges, and prospect enterprise opportunities for Sales engagement
• Taking on Sales responsibilities since FY24 2H:
• FY24 2H: Sourced 11 First Sales Meetings (FSMs) via email, LinkedIn, and Slack communication ranging from early stage startups to $200B revenue companies - 6 converted to opportunities, 1 closed deal
• Discovered a customer account from an outbound lead in FY24 that had been using Alluxio Open Source for several years, introduced to our Sales team as an enterprise opportunity, resulted in a closed deal for a new commercial offering in FY25
• FY25 (as of Q2): Sourced 11 FSMs and achieved average 75% open rate for middle of marketing funnel nurture email outreach and 44% open rate for top of marketing funnel cold email outreach

Mar 2022 – Nov 2022 · 8 mos

• Bridge the gap between the open source community and marketing efforts by creating and executing promotional schedules for community events, operating the webinar platform, and managing the community facing side of the company's website
• Curate content for company's social media to increase brand awareness, manage company's multiple social media platforms (Twitter, Facebook, LinkedIn), and package content for case studies, 2-pagers, press releases, and more.
• Analyze user impressions with social media content and the correlation with event registrations to better establish promotional strategies to drive greater engagement to events

Oct 2022 – Oct 2023 · 1 yr

• Volunteered to manage social platforms (LinkedIn, Instagram) and execute promotion schedules for my sister's nonprofit organization.

Sep 2021 – Mar 2022 · 6 mos

• Promoted events and features via social media (LinkedIn) and ongoing communication to enhance engagement of community’s users
• Assisted with project management of new spaces on CheckMates and support CheckMates User Community programs.

Feb 2021 – Aug 2021 · 6 mos

• Created engaging graphics, planned social media posts, and managed multiple social media platforms (Instagram, Facebook, LinkedIn)
• Analyzed social media user engagement to understand the types of content that are most appealing to the target audience and the ideal time to post content for their audience in order to grow the company's brand and media presence