R

Raj Sanghavi

Co-Founder

Mumbai, Maharashtra, India6 yrs 7 mos experience
Highly Stable

Key Highlights

  • Co-founder and COO of innovative AI startup.
  • Led delivery of high-value B2B products.
  • Expert in call center analytics and management.
Stackforce AI infers this person is a Fintech and SaaS expert with strong leadership in AI-driven solutions.

Contact

LinkedIn

Skills

Core Skills

ManagementSoftware Project ManagementMachine LearningProject Management

Other Skills

Agile & Waterfall MethodologiesAnalytical SkillsBlockchainBlockchain AnalystCC++Cascading Style Sheets (CSS)CryptocurrencyCryptocurrency TradingDigital MarketingFundamental AnalysisHTMLIT DeliveryJavaJavaScript

About

Co-founder and COO at GreyLabs AI. Previously worked as the Director of Operations (Founding Member) at Cogno AI (AllinCall), which was later acquired by Exotel.

Experience

Greylabs ai

Co-founder and COO

Feb 2024 – Present · 2 yrs 1 mo · Mumbai, Maharashtra, India

  • GreyLabs AI is a Call Center Speech Analytics Solution for Banks, Financial Institutions and Insurance companies. GreyLabs AI uses cutting-edge Generative AI to accurately derive insights from each customer conversation to create a delightful experience.
  • Selected clients include: RBL Bank, Motilal Oswal, SBI Life Insurance, Piramal Finance, Kreditbee, BharatPe, and many others.
  • Use-cases:
  • 1. Improvement in the efficiency of Call Center Agents across Sales, Customer Service and Collections
  • 2. Automatic audit of 100% of the calls of the Call Center
  • 3. Identifying Lead Generation and cross-sell opportunities from the inbound calls
  • 4. Insights for Senior Management to improve Product and Processes
  • We are funded by Matrix Partners (Z47). If you run a Call Center, we would love to speak!
  • Registered entity: AHG Technologies Pvt Ltd.
Software Project ManagementManagementLeadershipMachine LearningProject ManagementAgile & Waterfall Methodologies

Cogno ai

3 roles

Director - Operations

Promoted

Apr 2023 – Jan 2024 · 9 mos

  • Leading Delivery, Support and HR Functions
ManagementLeadershipProject Management

Head - Delivery & Support (Founding Member)

Promoted

Jun 2020 – Mar 2023 · 2 yrs 9 mos

  • 1. Building & leading an amazing team of 70+ team members
  • 2. Delivering high-value B2B products (Chatbot, LiveChat, Co-Browsing & Video Calling) focused on enterprises
  • 3. Ensuring quality delivery covering Pre-Sales, Project Management, IT Delivery, Quality Assurance, InfoSec, DevOps, and Support
ManagementProject ManagementQuality AssuranceIT Delivery

IT Project Manager

May 2019 – May 2020 · 1 yr

Education

KJ Somaiya College of Engineering, Vidyavihar

Bachelor of Technology — Information Technology Engineering

Kishinchand Chellaram College

Science — Computer Science

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