Sagar Gupta — Product Manager

With a strong foundation in cloud infrastructure and a passion for building intelligent, scalable products, I’ve transitioned from engineering into product management—driving impactful solutions that power seamless network and application experiences across Azure. Currently, I working as a Product Manager at Microsoft, where I lead initiatives that bring together AI, UX, and deep telemetry to reduce mean time to resolution (MTTR) by 40%, lower support costs by over $350K/month, and improve adoption by 25% across enterprise workloads such as SAP, AKS, and Kubernetes. I’ve shipped high-impact features like Topology GA, Networking Copilot, and real-time dashboards that guide customers toward faster resolutions and more proactive troubleshooting. What excites me most is the intersection of AI and infrastructure. I collaborated to develop Azure Networking Copilot, which handled over 21K+ queries in a week and significantly reduced manual triage. I also contributed to hackathon project, an ML-powered solution that automated application discovery and classification, reducing effort and improving overall performance. These experiences have deepened my belief in the power of AI to enhance diagnostics, customer support, and product intelligence. My approach to product management is grounded in curiosity, customer empathy, and execution. I’ve written PRDs, conducted market research and cohort analysis, and partnered cross-functionally to bring ideas from concept to adoption. With every product I build, I aim to improve the way users interact with complex systems by making insights accessible, actionable, and intelligent. I’m always excited to connect with people building at the frontier of AI, infrastructure, and user-centered design.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on AI and infrastructure.

Location: Hyderabad, Telangana, India

Experience: 10 yrs 4 mos

Skills

Product Management
Ai
Azure Infrastructure
Client Support

Career Highlights

Led initiatives reducing MTTR by 40%
Improved support costs by over $350K/month
Shipped high-impact features enhancing user experience

Work Experience

Microsoft

Product Manager 2 (3 yrs)

Product Manager (1 yr)

Azure Infrastructure Support Engineer (2 yrs 5 mos)

CSS Intern (2 mos)

E-Cell GLAU

President (1 yr)

Head Data Analysis & Logistics Management (1 yr)

First Associate Head, Data Analysis & Logistics (6 mos)

TEDxGLAU

Co Organizer (1 yr 1 mo)

Associate Curator (8 mos)

Zoom Into Web

Marketing Intern (1 mo)

Graphic Designer (1 mo)

Bevy - Everything Startup

Business Development Intern (1 mo)

The Literario

Assistant Treasurer (5 mos)

GLA University

Student (3 yrs 9 mos)

Education

Bachelor of Technology (B.Tech.) at GLA University

Intermediate at Holy Cross School

Highschool at Holy Cross School

Sagar Gupta

Product Manager

Hyderabad, Telangana, India10 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led initiatives reducing MTTR by 40%
Improved support costs by over $350K/month
Shipped high-impact features enhancing user experience

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on AI and infrastructure.

Contact

Skills

Core Skills

Product ManagementAiAzure InfrastructureClient Support

Other Skills

Adobe PhotoshopCClient EngagementComputer ScienceCross-functional CollaborationCross-functional CollaborationsData AnalysisData ScienceData StructuresDatabase Management System (DBMS)DocumentationDramaEnglishEvent PlanningLeadership

About

Experience

Microsoft

4 roles

Product Manager 2

Promoted

Mar 2023 – Present · 3 yrs

Collaborate with engineering, product, and design teams to develop a unified interface, enhancing visibility and delivering actionable insights for network and application administrators, enabling prompt resolution of network issues.
Deliver product enhancements that accurately identify network-related issues within deployments, utilizing visual inventory, health metrics, and actionable insights to support effective troubleshooting.
Lead cross-functional efforts to onboard teams onto the new product, ensuring comprehensive resource coverage and smooth transitions.
Reduce support costs by identifying and addressing gaps in the support experience, public documentation, and internal knowledge bases.
Drive initiatives to meet network troubleshooting requirements for key workloads, aiming to significantly reduce incoming service requests and deliver notable monthly cost savings.

AIUXTelemetryProduct ManagementCross-functional Collaboration

Product Manager

Promoted

Feb 2022 – Feb 2023 · 1 yr

Azure Infrastructure Support Engineer

Aug 2019 – Jan 2022 · 2 yrs 5 mos

My current responsibilities include the below:
Directly engaging with Microsoft premium clients and assisting them in resolving break fix issues.
We work on the services that involve Azure Infrastructure and all around it.
The services involved Azure Disk Encryption, Azure Virtual Machines, Azure Virtual Machines scale-sets (VMSS), Storage, Management and configuration vertical of it.
Other services are Shared Image Gallery, VM performance, VM deployment etc.
The infra is independent of the Guest OS and we have Azure endorsed Linux images and windows images used by our client for their production loads.
Working in accordance with the SLA agreement and meeting the commitments.
Creating internal and public documentations for seamless productivity and customer experience.

Azure InfrastructureClient EngagementDocumentationClient Support

CSS Intern

Apr 2019 – Jun 2019 · 2 mos · Bangalore

We were the Microsoft Aspire Interns. In the three months training we were taught the Microsoft culture, various technologies that Microsoft deals in from Windows, Azure to Networking and much beyond.

E-cell glau

3 roles

President

May 2018 – May 2019 · 1 yr

Managing the overall functioning of the Entrepreneurship Cell.
Developing a suitable environment for start-ups to nourish and cope up.
Find proper business and suitable vendors for them.
Check the corporate working of the organization.
Contact different entrepreneurs for guest sessions so as to encourage the start-ups.
Plan and organize the Flagship event of E-Cell GLAU, the Entrepreneurship Conclave which hosts multiple events, workshops, B-Plan competitions and around 5 lacs of cash prize.

Head Data Analysis & Logistics Management

May 2017 – May 2018 · 1 yr

Maintaining a proper digital record of all the meetings held, decisions taken, people attended.
Proper Documentation of each of the event reports and their safe and sound compilation.
Keeping a check on the entire records available and devising different statistical conclusions at regular time intervals.
Keeping a regular check on the methods to involve the members in our activities.

First Associate Head, Data Analysis & Logistics

Oct 2016 – Apr 2017 · 6 mos

Tedxglau

2 roles

Co Organizer

May 2018 – Jun 2019 · 1 yr 1 mo

In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience.
We devised a theme of "Breaking Our Own Barriers" and curated a panel for speakers who have come front and shared their diverse vison with the world with actions and thoughts.

Associate Curator

Sep 2017 – May 2018 · 8 mos

During this season of TEDx, we explored the ideas and the intensity of ideas. We curated a panel of speakers to share their stories on the theme "The Idea That Stays". We had eminent speakers like Aseem Trivedi (Cartoonist) , Ashish Vidyarthi (Bollywood Actor) and many more.

Zoom into web

2 roles

Marketing Intern

Jun 2017 – Jul 2017 · 1 mo · New Delhi Area, India

Devising different techniques to publicize the companies products.
Checking the reach of posts on Facebook, Linked In, Twitter and other platforms.
Devising different strategies to reach out max people and help in increasing the sale of the company.

Graphic Designer

Jun 2017 – Jul 2017 · 1 mo · New Delhi Area, India

Bevy - everything startup

Business Development Intern

Apr 2017 – May 2017 · 1 mo · Mumbai Area, India

The literario

Assistant Treasurer

Dec 2016 – May 2017 · 5 mos · Mathura Area, India

Keeping a check on the finances and the track of money spent.
Maintaining a proper record of expenditure during the entire session.

Gla university

Student

Aug 2015 – May 2019 · 3 yrs 9 mos · Mathura Area, India

Student is the first thing that an individual is at first.These are the stepping stones to success as they lead you to enlightenment through the showers of knowledge.