Akhi Teresa Corraya

Customer Success Manager

Hyderabad, Telangana, India3 yrs 11 mos experience

Key Highlights

  • Experienced in customer service across multiple platforms.
  • Strong analytical and problem-solving skills.
  • Proven ability to handle customer complaints effectively.
Stackforce AI infers this person is a Customer Service Specialist with experience in B2C environments.

Contact

LinkedIn

Skills

Other Skills

Adobe PhotoshopAnalytical SkillsBankingCorporate Social ResponsibilityCustomer SupportSalesTechnical Support

About

Customer Service Representative •Teleperformance (Amazon.in) August 2018- July 2019 •Globiva (CRED) January 2022 - March 2023 •Amazon.com (Customer Abuse Prevention, US shift) April 2023- October 2023

Experience

Nugget by zomato

Customer Specialist

Feb 2025 – Present · 1 yr 1 mo · Hyderabad, Telangana, India

  • Customer Delight (ZAAP) taking chats, calls, emails blended

Amazon

Customer Service Representative

Apr 2024 – Jan 2025 · 9 mos · India · Remote

  • I have worked with Amazon for both the .in and the .com process at peak hours, with good understanding and convincing skills.

Cred

Customer Support Associate

Jan 2022 – Mar 2023 · 1 yr 2 mos · West Bengal, India · On-site

  • Live Chat Operator

Teleperformance

Customer Support Associate

Aug 2018 – Jul 2019 · 11 mos · West Bengal, India · On-site

  • Handling Customer Complaints, Upsell products and services.

Education

Indira Gandhi National Open University

Bachelor's degree — English Language and Literature/Letters

Jan 2020 – Jan 2024

National Institute of Open Schooling (NIOS)

Indira Gandhi national open University

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