Mar 2023 – Aug 2024 · 1 yr 5 mos · Pune, Maharashtra, India · On-site

• Owned full roadmap for internal SaaS platforms supporting 10K+ users
• Built and launched AI-powered Softphone (Twilio integration) → cut comms cost by 85%
• Created Log1 – a process automation system → reduced manual operations by 90%
• Shipped Incentive Dashboard with auto-calculated KPIs based on AI-based behavior scoring
• AI Achievement Highlights:
• Digitized hiring pipeline using automation + natural language triggers
• Integrated Google AI APIs to generate recruitment summaries

Jun 2022 – Mar 2023 · 9 mos · New Delhi, Delhi, India · Remote

• 1. Worked with INSEAD Business school.
• 2. Analyzing and simplifying the requirement scenarios and writing prerequisites, Acceptance Criteria. Worked closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
• 3. Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
• 4. Participated in client demo and User Manual creation for the product.
• 5. Coordinated UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• 6. Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• 7. Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• 8. Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.

May 2020 – May 2022 · 2 yrs · New Delhi, Delhi

• Founded and scaled a product delivery team from 5 to 25+
• Created internal NLP-based ticket classifier → reduced support resolution time by 50%
• Launched 3 AI-first tools for internal ops, automation, and lead scoring
• AI Achievement Highlights:
• Applied open-source NLP libraries (spaCy, TextBlob) to automate tagging and triage
• Pitched and delivered AI PoCs to 10+ SME clients

Nov 2019 – Mar 2020 · 4 mos · Noida Area, India

• 1. Analyzed business requirements, created road maps for client enhancement and translated the business requirements into designs and use cases.
• 2. Translating high level requirements into business requirements and documenting them for understanding of developer and business user.
• 3. Involved in creating test plans and conducting User Acceptance Testing (UAT).
• 4. Translate stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow diagrams, swim lanes.
• 5. Participated in the project life cycle, from analysis to production implementation, with emphasis on data analysis and responsible for creating detailed test plans based on analysis of requirements and design documents and preparing test cases.
• 6. Engage clients to gather software requirements/business rules and ensure alignment with development teams.

Jul 2016 – Sep 2019 · 3 yrs 2 mos · Pune, Maharashtra, India

• Expertise in requirement elicitation, documentation, preparation of use cases, user stories, test cases.
• Extensive experience creating and reviewing Business Requirement Documents (BRD), Functional
• Requirement Documents (FRD), Statement of Work (SOW) and Service Level Agreements (SLA).
• Proficient interacting and collaborating with stakeholders, product owners and Subject Matter Experts
• (SME).
• Hands on experience writing SQL queries to fetch and manipulate data in databases.
• Highly experienced working with Microsoft Office Suite for creating documentations.
• Experience creating UML diagrams.
• Understanding of wireframing and exposure to tool Balsamiq cloud.
• Experience working in Software Development Life Cycle (SDLC) in various methodologies including Agile(Scrum), Waterfall and Hybrid.