Jan 2022 – Aug 2024 · 2 yrs 7 mos

• Leading strategic design research to define the vision, value proposition, and user experience for services and products across mobility, consumer goods, and health-tech industries.
• Coaching and mentoring researchers and designers by conducting research masterclasses, equipping them with the skills to plan, execute, synthesize, and effectively share research insights.
• Establishing efficient and scalable research processes that balance agility with depth, ensuring teams can make rapid yet well-informed decisions.
• Managing stakeholders in complex organizations, fostering a customer-centric culture through collaborative design workshops, aligning business goals with user needs to drive impactful outcomes.

Oct 2018 – Jan 2022 · 3 yrs 3 mos

Mar 2018 – Oct 2018 · 7 mos · County Dublin, Ireland

Mar 2017 – Feb 2018 · 11 mos · Singapore

• UX Research and design: Designed, planned and conducted iterative user research of prototypes to uncover pain-points and suggest usability recommendations for design of digital products.

Jan 2017 – Mar 2017 · 2 mos · New Delhi Area, India

Jul 2016 – Sep 2016 · 2 mos · Munich Area, Germany

• Conducted strategy research on the sharing economy to understand its current drivers and future trends by interviewing 15+ startup founders.
• Designed a multi-country consumer survey (Germany, India, USA), drafted screeners, and synthesized quantitative and qualitative research to generate insights on people’s evolving perceptions on sharing.

Sep 2013 – Jun 2016 · 2 yrs 9 mos · Cambridge, Massachussets

• (previously MIT Mobile experience lab)
• Led and managed multi-disciplinary teams to execute design research projects for high profile clients in banking, insurance, mobility, energy, and city design. Supported team members by sharing research and design processes, tools, and methods.
• Planned and conducted mixed-methods research (desk and trend research, ethnographic studies, interview-driven research, contextual inquiry, design workshops) to understand behaviors, needs and aspirations of people.
• Uncovered insights and opportunities by combining diverse data sources (primary and secondary), and proposed strategic direction to clients.
• Created journey maps, storyboards, scenarios, and opportunity areas, to make research findings understandable and actionable for a broader audience.
• Developed product and service ideas driven by design research, and collaborated with designers to make these ideas tangible through prototypes and concept videos.
• Instilled empathy for user needs and evangelized human-centered design by presenting user research findings to clients and in public conferences.

May 2010 – Aug 2013 · 3 yrs 3 mos · New Delhi Area, India

• Conducted a two-month long ethnographic immersion to understand and document the weaving traditions of Nagaland for a cultural organization.
• Led co-design workshops and safety audits in Delhi to extract insights that could help build inclusive and safe cities for a feminist non-profit.

Jul 2006 – Nov 2008 · 2 yrs 4 mos · Bangalore

• Collaborated with functional consultants to understand client requirements and developed, tested, and deployed interfaces across various modules of the e-business suite for Oracle EMEA and APAC clients.