Adel Contractor

Product Manager

Mumbai, Maharashtra, India4 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Expert in customer relationship management and sales strategies.
Proven track record in enhancing product offerings and user adoption.
Strong analytical skills in navigating complex financial challenges.

Stackforce AI infers this person is a Fintech professional with expertise in customer relationship management and sales.

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Skills

Core Skills

Customer Relationship Management (crm)Product KnowledgeAnalytical SkillsCustomer SatisfactionSales

Other Skills

Attention to DetailBanking complexitiesBusiness ManagementBusiness associateClient Relationship StrengtheningConflict ResolutionCustomer ExperienceCustomer RetentionCustomer Satisfaction (CSAT)Customer ServiceCustomer Service OperationsEquity ResearchFinancial AnalysisFraud DetectionInnovative solutions

About

Experienced professional well-versed in a range of disciplines, including customer relationship management, service, sales, marketing, and finance. Known for my problem-solving approach and a relentless work ethic.

Experience

Smallcase

Product Specialist

May 2024 – Present · 1 yr 10 mos · Bengaluru South, Karnataka, India · Remote

In my role as a Product Specialist at Smallcase Technologies, I utilize my technical expertise and cross-functional collaboration skills to enhance our product offerings and drive user adoption. I guide clients in selecting the best investment products to maximize returns, providing comprehensive support to choose suitable baskets of stocks, ETFs, and other securities tailored to their risk profiles and goals.
At Smallcase, I ensure clients are informed about each product's benefits and features, enabling informed decisions. By working with SEBI-registered Investment Advisors and Research Analysts, I help curate smallcases that align with specific objectives, enhancing our clients' investment experiences.

Analytical SkillsBusiness associateCustomer Relationship Management (CRM)ManagementProduct KnowledgeCustomer Experience+1

Revolut

Financial Support Advisor

Dec 2023 – May 2024 · 5 mos · Remote

As a distinguished Financial Support Advisor at Revolut, I excel in navigating diverse financial challenges, including intricate payment resolutions, banking complexities, and fraud detection. My role extends to overseeing flawless peer-to-peer transactions and providing avant-garde support in the dynamic realm of stocks trading. I contribute significantly to Revolut's reputation as a leader in fintech innovation, showcasing analytical skills in delivering innovative solutions across banking services, client relations, and anti-money laundering initiatives. With a dedicated focus on customer relations and retention, I ensure unparalleled service delivery.

Customer Satisfaction (CSAT)Banking complexitiesInnovative solutionsFraud DetectionAnalytical SkillsConflict Resolution+7

Times tech solutions

Senior Business Associate

Mar 2022 – Dec 2023 · 1 yr 9 mos · Remote

Business ManagementCustomer Relationship Management (CRM)Customer RetentionCustomer ExperienceCustomer Service OperationsCustomer Satisfaction+2

I can

Sales Executive

Aug 2021 – Feb 2022 · 6 mos · On-site

As a results-driven Sales Executive at I CAN, I specialize in boosting revenue through strategic client engagement and successful sales initiatives. I forge and nurture impactful client relationships, implement effective sales strategies, and consistently surpass sales targets. Leveraging a proactive approach, strong communication skills, and a proven track record, I contribute to the company's success with a customer-centric mindset, ensuring high client satisfaction and fostering long-term partnerships.

Conflict ResolutionSalesSales ManagementCustomer SatisfactionNegotiation