Oct 2024 – Mar 2025 · 5 mos · Noida, Uttar Pradesh, India · On-site

• Learning the skills of HTML, CSS, JavaScript, Node.js for the project also learning the new techniques of machine learning and deep learning.
• Working on the GoLang, Python, SQL, Docker, Shell Scripting and also working on the virtual machine for the project.
• Created the project (CRUD operations) using the microservices, PostGres, Docker, Postman in the Go Lang. Also looking for the technologies of the Artificial Intelligence in it how can we make it more effective.

Apr 2024 – Oct 2024 · 6 mos · Noida, Uttar Pradesh, India · On-site

• Developed and optimized generative AI models and machine learning solutions using deep learning techniques, and API improvement in solution efficiency and accuracy.
• Applied various supervised and unsupervised learning algorithms, such as SVM, Decision Trees, and Random Forest, to address complex problems.
• Implemented innovative algorithms for large language models (LLMs), reducing processing time.
• Conducted extensive research on new AI technologies, resulting in the adoption of three new tools that increased team productivity.
• Designing machine learning systems and self-running artificial intelligence (AI) software to automate predictive models.

May 2023 – Jul 2023 · 2 mos · Noida, Uttar Pradesh, India · Remote

• Designed and built data-driven applications using Salesforce Lightning App Builder and Process Builder, enhancing user interaction and data visualization.
• Developed and integrated Apex solutions for seamless data management, optimizing data workflows, and improving system performance.
• Streamlined data processes by implementing automated data management solutions, resulting in enhanced system efficiency and more accurate data analytics.

Jan 2022 – Jul 2022 · 6 mos · Gurugram, Haryana, India

• Managed HR operations for US employees during the COVID-19 pandemic as a Senior Analyst Associate, utilizing KPIs to track and improve response times for COVID-19 leave and pay inquiries under CRC guidelines.
• Applied C-START methodology and Z-scores to analyze employee data trends, enhancing decision-making processes and ensuring accurate, data-driven support and compliance.
• Leveraged advanced HR analytics tools such as Excel, SQL, and Tableau to monitor employee engagement metrics, streamline HR processes, and optimize service delivery, resulting in a 20% increase in employee satisfaction.
• Collaborated with cross-functional teams to implement data-driven strategies, ensuring alignment with company policies and regulatory requirements while enhancing HR service efficiency through automated solutions.

Sep 2020 – Nov 2021 · 1 yr 2 mos · Noida, Uttar Pradesh, India

• Managed business-to-business account queries utilizing KPIs to monitor resolution times and improve client relationships, resulting in a 15% increase in customer retention rates.
• Applied C-START methodology to analyze customer data and identify trends, enabling more effective resolution of business problems and contributing to streamlined business operations.Utilized tools such as Excel and CRM software to track Z-scores and monitor customer satisfaction metrics, enhancing data accuracy and decision-making processes within the customer service team.
• Collaborated with cross-functional teams to implement data-driven solutions, reducing response times and enhancing overall customer service efficiency.

Feb 2020 – Apr 2020 · 2 mos · Gurugram, Haryana, India

• Analyzed and managed data, control records, and data visualization, leading to an increase in data accuracy and reporting efficiency.
• Gained SCM knowledge and implemented data visualization techniques to enhance decision-making processes.