Aug 2021 – Apr 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Remote

May 2021 – Jul 2021 · 2 mos · Remote

• 1. Resolving customer queries related to order, accounts, prime membership, transaction, refund related
• concerns, documentation.
• 2. Handled more than 50 chats and calls in a day, cross skilled to handle both chats and calls
• 3. Resolution handling time – under 7 minutes. Mining contacts of the team members to improve
• customer experience.
• 4. Created reports and documentation for contacts handled by team
• 5. Received the Customer Obsession and Time keeper badge

Sep 2020 – Feb 2021 · 5 mos · Lucknow, Uttar Pradesh, India · Remote

• 1. Resolving customer queries related to order, accounts, prime membership, transaction, refund related
• concerns, documentation.
• 2. Handled more than 50 chats and calls in a day, cross skilled to handle both chats and calls
• 3. Resolution handling time – under 7 minutes. Mining contacts of the team members to improve
• customer experience.
• 4. Created reports and documentation for contacts handled by team
• 5. Received the Customer Obsession and Time keeper badge

May 2021 – Aug 2021 · 3 mos

• 1. Developed on Online Assessment Application based on MVC pattern using Codeigniter framwework of PHP
• 2. Developed Student/Admin Registration, Login, Admin Configuration, Online timed Assessment module

Jul 2016 – Jun 2020 · 3 yrs 11 mos · Lucknow, Uttar Pradesh, India · On-site

• 1. Handled staff of more than 300 teachers and 8000 students and 50 non-teaching staff
• 2. Worked as an IT Assistant, primarily handling various IT management related tasks on the Tata Class
• Edge content management system.
• 3. Involved in creating, publishing, maintaining contents on the CMS platform using Tata Class Edge.
• 4. Involved in delivering knowledge sharing sessions on effective use of the content management
• system to pre-primary/primary/junior/senior secondary teachers of all streams.
• 5. Setting up Interactive Whiteboard and its subsequent management at campus level.
• 6. Taking up the task to install newly commissioned whiteboards and enabling them to function across
• branches within city.
• 7. Assist in streaming the digital content across all CMS branches in the city.
• 8. Managing SIMS (ERP Software)- SIMS Admin, Marking class attendance, Generating Report Cards,
• Generating general student and staff reports, Marking holidays, Assisting and providing training to
• staff and teachers with various modules over SIMS, Assigning rights and responsibilities to staff.
• 9. Voluntarily driving the management related tasks during school events and maintaining the school’s
• IT infrastructure for steady uptime.
• 10.Introducing new platforms of education to students like – Khan Academy, Byju’s, Kahoot etc.
• 11.Assisting the IT department in-charge. Providing technical support for all departments with internet
• connectivity, computer hardware/software troubleshooting, printer related issue, computer
• networking related issues and plethora of other technical assistance.

Jul 2014 – Dec 2015 · 1 yr 5 mos · Gurgaon, India · On-site

• 1. Corporate Account management – Account management, client dealing, providing solutions
• regarding recruitment, talent hiring services
• 2. Providing assessment-based recruitment solution to find the better fit
• 3. Worked under operations team, maintained CRM, generation of reports
• 4. Retaining clients, communication with organization like MuSigma, Lava International
• 5. Conducting recruitment drive and monitoring of session through Eye in the sky feature
• 6. Regular Follow-ups with companies for other assessment or recruitment-based