Apr 2020 – Dec 2020 · 8 mos

Nov 2018 – Mar 2020 · 1 yr 4 mos

Nov 2017 – Nov 2018 · 1 yr · Gurugram, Haryana, India

Nov 2015 – Nov 2017 · 2 yrs · Noida Area, India

• Quarantining Fraud Orders (Self Ordering Theft) : Prevention of
• Promo Sales Abuse. Developed complex SQL queries in alignment
• with the business requirement and reported Cashback theft at real
• time for further actionable. Secured an amount of over 1 million INR
• from Cashback theft on a monthly basis along with eliminating
• merchants involved in fraud
• Product Manager Risk Panel: Creating a single data-lake for
• Merchant’s history. Successfully led a team of 3 software engineers
• into building a Risk Panel for the internal usage by the Operations
• team. Migrated all the data that was maintained manually on
• spreadsheets by various teams being captured directly into the
• database using Risk Panel Improved the average response time of
• merchant helpdesk ticket by 50% i.e from 24 hours to 12 hours
• Customer Risk Score: To identify High-Risk Customers to reduce
• losses. Coordinated with multiple teams and defined parameters to
• categorize a customer based on its past behavior. Built a Rule Engine
• for identifying high-risk customers and muting them from the
• platform pro-actively. Reduced the monthly hit on Returned Orders by
• 15% and reduced Empty Box cases by 10%
• NPS: Seller Experience Improvement : Developed and implemented
• the questionnaire to get the true voice of the seller and quantized it
• as NPS( Net Promoter Score). Helped bridging the gaps between
• Training Team and seller based on NPS which resulted in 5%
• improvement in seller NPS for training team Improved Catalog Team’s
• plan of action for performance improvement by identifying problems
• faced by seller via NPS
• Seller Health Score: A holistic score for Sellers compiled using various
• seller performance KPIs. Coordinated with Category Managers to
• develop the Health Score which was then used for optimizing ROI in
• terms of promotional costs and for defining Seller Health.
• Augmented the revenue for the first quarter by 30% using targeted
• allocation of funds across category based on health score

Apr 2014 – Nov 2015 · 1 yr 7 mos

• Expertise in Requirement Gathering Analysis, understanding the applications technical structure
• Performed Gap Analyses and Impact Analyses to existing processes and systems
• Expertise in achieving cost-effective production with increased quality
• Expertise in functional as well as technical design specifications from Business Requirement Documents and make sure it is aligned with product’s vision

Mar 2013 – Mar 2014 · 1 yr

• Experienced in coordinating with business and IT Teams across all phases of software development life cycle
• In-depth knowledge of Software Development Life Cycle methodologies like Waterfall & Agile
• Expertise in Setting up the Process, Guidelines and Productivity benchmarks for Estimations