Jun 2024 – Nov 2024 · 5 mos · Connaught Place, New Delhi · On-site

• Agent network management, the acquisition and onboarding of travel agents, expanding the partner
• network by 117 new Agents onboarding.
• Destination strategy develops and implements sales strategies for top travel destinations, increasing
• bookings by 40% through market analysis and trend identification.
• B2B sales growth facilitates seamless connections between agents and suppliers, driving sales
• growth and ensuring exceptional service delivery.
• Supplier relations collaborate with destination suppliers to negotiate competitive rates and
• exclusive packages, enhancing agent offerings and increasing partner satisfaction.
• Training and support conduct regular training sessions for agents on destination highlights.
• operational tools, and promotional strategies to boost sales capabilities.
• Operational excellence streamlines processes for agent bookings, payments, and issue resolution,
• achieving a 24% improvement in turnaround time for agent requests.
• Event planning, organizing destination webinars and familiarization trips for agents, strengthening
• relationships and showcasing the value of TravClan’s services.

Feb 2021 – May 2024 · 3 yrs 3 mos · Gurugram, Haryana, India · On-site

• Significantly boosted sales by ensuring the seamless and timely delivery of products and services,
• achieving customer satisfaction ratings.
• Achieved a remarkable 38% reduction in the Fulfillment of Bad Customer Experience (FBCE) on
• weekends by optimizing workflows and resource allocation.
• Enhanced customer retention by managing client inquiries with a proactive approach, conducting
• follow-up calls, and resolving issues swiftly.
• Mastered Uniware to manage product delivery dashboards, executing over UC successfully service
• and product deliveries independently.
• Directed end-to-end operations at the Dark Store, overseeing the assembly, packaging, and quality
• control of UC products, ensuring on-time dispatch and delivery accuracy.
• Successfully onboarded and mentored high-quality SPA Luxury and Prime category partners,
• managing their approvals, recharges, and ongoing support to drive performance.

Aug 2020 – Feb 2021 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• Developed and executed compelling brand messaging, collateral materials, customer events, and
• promotional strategies, leading to an X150% increase in brand visibility and engagement.
• Designed and implemented innovative product commercialization efforts, driving market
• penetration and boosting revenue.
• Expertly integrated operations, community management, people leadership, product ownership,
• customer service, and brand management into cohesive workflows, ensuring alignment with
• organizational objectives.
• Led cross-functional initiatives that resulted in significant business impact, including 150% growth
• in customer acquisition, retention, or overall satisfaction.
• Achieved measurable improvements in operational efficiency, reducing processing time and
• enhancing community engagement and learning initiatives through targeted programs.
• Championed efforts to strengthen brand representation, earning recognition for delivering
• exceptional value to customers and stakeholders.

Mar 2019 – Jul 2020 · 1 yr 4 mos · Noida, Uttar Pradesh, India · On-site

• Handling 2 key products of the company Dial Desk and Cart 2 Profit.
• Business-to-business (B2B) - responsibility for managing the sales process from start to finish
• when selling products or services to other businesses.
• Developed effective sales and marketing strategies to generate leads, acquire new customers, and
• retain existing ones.
• Utilize various channels such as digital marketing, direct sales, partnerships, and trade shows to
• reach target audiences and communicate the value proposition effectively.
• Lead Generation - Use outbound calls to generate leads by reaching out to potential customers who
• have expressed interest in your products or services or who fit your target market profile.
• Customer Follow-ups - Reach out to existing customers to gather feedback, upsell or cross-sell
• additional products or services, or provide post-purchase support.
• Conduct outbound calls as part of sales and marketing campaigns to promote products, qualify
• leads, schedule appointments, or follow up on previous interactions

Aug 2018 – Jan 2019 · 5 mos · Saket, Delhi, India · On-site

• Compiled and presented detailed Excel reports and presentations on loan recovery and sales
• performance, providing actionable insights that informed strategic decisions.
• Drove lead generation and nurtured robust customer relationships, resulting in significant sales
• growth and enhanced customer loyalty.
• Developed and implemented innovative offers and promotions, effectively attracting new
• customers and retaining existing ones.
• Executed targeted debt recovery strategies, ensuring successful repayment from delinquent
• accounts and minimizing financial losses.
• Identified and targeted key areas for strategic improvement through a comprehensive market and
• consumer insights, enhancing overall business performance.
• Managed collections, remitted funds, maintained precise bookkeeping, documented transactions,
• produced detailed activity reports, repossessed securities, and initiated legal actions when
• necessary.
• Demonstrated extensive knowledge of loan products, including mortgages, personal loans, and auto
• loans, delivering tailored financial solutions to meet diverse customer needs.