Jun 2024 – Dec 2024 · 6 mos · London Area, United Kingdom · Hybrid

• Found PMF: have taken the product from 0 → 1
• Building an operating system of AI agents to automate manual, repetitive work in customer support.
• Building agentic workflows & making customer support automation as simple as writing a document
• Designing product, brand, design system for the entire product suite

Mar 2023 – Mar 2024 · 1 yr · London Area, United Kingdom · Hybrid

• [1] Built PMF: have taken the product from 0 → 1
• There was 0 web based product to demo or for customers to use for pilot process. Now, after months of iterative shipping we are landing 6 figure USD deals from big traditional banks and financial services where web app product is driving the sales
• [2] AI tools: building co-pilots and detection tools for personalized and specific queries across Fraud + Credit
• [3] Credit Intelligence: B2B Underwriting & cashflow insights product
• [4] Automation/Workflow tool(s): to increase self-serve and automation by different customers
• [5] Established and maintained a complex Design System
• I report into our CTO.
• [Impacted by 40% layoff across the company in early 2024]

Oct 2020 – Jun 2022 · 1 yr 8 mos · Greater London, England, United Kingdom

• Founding Lead Designer in the Emerging Initiatives team to build 0-1 products.
• Later, I also managed a team of 7+ product designers working on the Bumble Date (core product) product including:
• 1. Top of the funnel
• 2. Chat n Date
• 3. Gen Z - discovery & tools
• 4. Internationalization
• 5. Safety n Women Advocacy

May 2019 – Aug 2020 · 1 yr 3 mos · Singapore

• Leading the Help Centre team to provide a dynamic + end-to-end customer experience and also helping to build the Path to Profitability (P2P) initiatives all across GRAB.

Jul 2018 – Mar 2019 · 8 mos

• Worked in the Core Launch team to make seamless data migration system and onboarding experience for the replatforming merchants who are switching from other platforms to Shopify.
• Provide simple tools and segmentation for data migration of their stores.

Jan 2018 – Jul 2018 · 6 mos

• Core Insights team:
• Merchant Analytics (data visualization, information design etc) with various features improvement, setting Design Systems components in the Polaris etc.

Aug 2016 – Sep 2017 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Redesigned Driver partners & Operators Performance Management System,
• Designed gamified rewards system for driver partners with various VAS (Value Added Services) to perform social security,
• OLA Play (V.1) for driver partners

Sep 2015 – Jul 2016 · 10 mos · Gurugram, Haryana, India

• Designed
• Grofers - Consumer app
• Grofers Bee - Instore Shoppers app
• Grofers Eye - Barcode Scanning app
• Grofers Go - Delivery Partners app

Jul 2015 – Sep 2015 · 2 mos · Jerusalem, Israel

• Summer Research Fellowship at the Hebrew University Of Jerusalem in the cutting-edge Trans-Disciplinary Innovation Program (TIP).