Feb 2025 – Present · 1 yr 1 mo · Pune, Maharashtra, India · On-site

• Lead the design for in-house marketing automation tool, Nudge across the organisation which is powering OneScore, Wizely, OnePL and OneCard.
• Maintained and improved experience of a Bank Web Application Per RBI policy requirements, enabling customers to view their account details and perform critical actions like card Blocking and KYC.
• Using Figma Make prompted the Push Notifications Flow using Type Script in Figma Make resulted in 95% design accuracy and pixel perfect interactions.
• Designed the UX for Al transaction alert monitoring system to Create Artefacts and give a voice to Al-Transaction Alert Monitoring System (Self-initiated).
• Designed screens for managing customers waiver offers with live incentive calculations for agents-on field

Feb 2023 – Feb 2025 · 2 yrs · Pune, Maharashtra, India · On-site

• Maintained a Design System powering 7 Products having similar experience which meant Component Sharing.
• Designed a Landing Page OneAce to facilitate course and fasten up learning among employee's.
• Improved experience of customer support platform
• OneX 2.0. Ran card sorting sessions to restructure IA resulted in 13% efficiency increase.
• Designed an Query Builder feature which resulted in the reducing the load on Data Science team
• Helped with the design of Merchant platform to automate ads running process which was adopted by companies like MakeMyTrip, PharmEasy etc.
• Created a handbook for Data Science and engineering team onboarding, covering laptop collection to team assignment.
• Digitized field Agent ID verification from physical to digital IDs with flipping interaction, eliminating manual collection and reducing fraudulent money