Jan 2024 – Mar 2024 · 2 mos · Bengaluru, Karnataka, India · Remote

• Implemented efficient trace ID propagation within application logs, facilitating streamlined monitoring and grouping of lengthy log entries for enhanced visibility and troubleshooting capabilities.
• Spearheaded the optimization of service workflows, overseeing a team of two members to ensure seamless end-to-end content processing. By implementing robust alerting mechanisms, prevented content backlog in pipelines, ensuring timely downloads and proactive issue resolution prior to server deployment, thereby enhancing operational readiness and minimizing field disruptions.

Oct 2021 – Nov 2023 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India · On-site

• 1. Crafted a user-centric micro-service for shopping cart management ensuring
• seamless scalability across all facets of business.
• 2. Employed support for selective cart management (Rentals/Buy), effective state management to capture and persist user actions on the shopping cart, allowing
• for a comprehensive understanding of user behaviour throughout their shopping
• journey.
• 3. Utilized an event-driven architecture, integrating Apache Kafka to publish user
• cart actions as events in real-time enabling other services to analyze the stream
• and understand individual shopping patterns, enhancing user specific plan of
• actions.
• 4. Spearheaded the design and development of a robust orchestration service for seamless user lifecycle management, encompassing acquisition, renewals, returns, swaps; featuring real-time data synchronization and scalability tailored to diverse company verticals.
• 5. Played a pivotal role in the evolution of the system, introducing modern practices, such as parallelization, RESTful design, and unit testing, to elevate the overall functionality and adaptability of the orchestration service.
• 6. Collaborated with cross-functional teams to understand and incorporate business requirements, ensuring that the orchestration service met the needs of
• diverse stakeholders across the organization.
• 7. Provided development support for diverse chatbots across various business verticals which captured 50% of overall contact volumes, achieving an impressive 70% automation rate.
• 8. Maintained a commendable 30-40% Customer Satisfaction (CSAT) across all
• conversations handled.
• 9. Orchestrated integrations between Furlenco < > Zendesk, incorporating Self
• Serve - Help Centres for streamlined operations.
• 10. Led the creation of Prava by Furlenco, a luxury brand pilot showcasing high-end
• furniture, from Frontend Tech standpoint.

Jul 2021 – Oct 2021 · 3 mos

Aug 2020 – Jul 2021 · 11 mos

Feb 2020 – Aug 2020 · 6 mos

Jun 2019 – Jul 2019 · 1 mo · Ghaziabad, Uttar Pradesh, India

Oct 2018 – Mar 2019 · 5 mos · Guna, Madhya Pradesh, India

Aug 2018 – Jul 2019 · 11 mos · Guna, Madhya Pradesh, India

Jul 2018 – Jul 2018 · 0 mo

Nov 2017 – Jan 2018 · 2 mos · Guna, Madhya Pradesh, India

Aug 2017 – Mar 2018 · 7 mos · Guna, Madhya Pradesh, India

Aug 2016 – Mar 2017 · 7 mos · Guna, Madhya Pradesh, India