Rajendra Parmar

Software Engineer

Vadodara, Gujarat, India9 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in software support for healthcare and retail sectors.
Proficient in IBM Cognos and middleware technologies.
Strong background in technical support and issue resolution.

Stackforce AI infers this person is a Technical Support Specialist with expertise in Healthcare and Retail software solutions.

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Skills

Core Skills

Ibm CognosSoftware EngineeringTechnical SupportRetail Systems ManagementApplication SupportMiddleware Administration

Other Skills

.NET FrameworkASP.NETAgile MethodologiesAndroid DevelopmentAndroid StudioApu toolCC#C++Cascading Style Sheets (CSS)Daily BAUDatabasesEnactor retail systemsFreshserviceHTML

About

Working in the IT sector , Experience to build, maintain, and support software in healthcare,retail and banking domain.

Experience

Eclinicalworks ahmedabad

Software Engineer

Jan 2023 – Present · 3 yrs 2 mos · Ahmedabad, Gujarat, India · Remote

eClinicalWorks is a Massachusetts-based company that sells electronic medical record (EMR), practice management and personal health record software and services to healthcare providers. More than 115,000 physicians and 70,000 facilities in the United States use its software.
I am working in eBO R&D Team having the role of eBO(IBM Cognos) developer (APU tool) and Handling R&D part.
Moreover my role is to helping L3 Team leaders to resolve their issues on product level,server level.
Handling IBM Cognos SMTP,SFTP, Report level,Apu tool,Daily BAU, eBO installation related issue and client escalations.

IBM CognosSMTPSFTPReport levelApu toolDaily BAU+2

Pmc retail

Technical support L2

Jan 2022 – Jan 2023 · 1 yr · Vadodara, Gujarat, India · Hybrid

PMC is a Retail-J Product based company
specializing in Developing, maintaining and
Supporting Retail Systems remotely (Aided
by Remote tools such as, Raptor, Team
viewer, VNC Client, VOIP (CISCO) VPN and
Forti client VPN.
Managing Retail Systems Infrastructure for
European clients like B&M, REISS, French
Connections, Monsoon, Paperchase,
Poundland, Fenwick, Arsenal, Crew Clothing
& Others.
Providing 2nd level support -
Troubleshooting & Resolving issues reported
by clients pertaining to Oracle Retail
J,Microsoft Dynamics AX and Enactor retail
systems comprising Applications,
Databases & Hardware devices like POS
system, Printers, Scanners, PEDS, Mobile
POS etc.
Liaisoning with 3rd Party client vendors like
WorldPay, Optomany, Master
Experience with ITSM Ticketing tools such
as Service Now, Freshservice, Jira
Liaising with the Incident Manager/Config
manager, Service improvement manager to
help align the day-day activities to ensure a
good level of service is delivered to the
customers
Helping the Application support leadership
team to drive the standard operating
procedures and support best practices to all
incidents.
Performed technical support, including
escalation of problem and incidents
identification with subsequent resolutions.
Liaise at stores and engaging Client's IT
Team for any necessary resolution requested
by Store as per the case.
Maintain SLA for all the customers and
escalate problem to third line support team
through phone or email.
Share domain and technical expertise,
providing technical mentorship and
cross-training to other peers and team
members.
Coordinating with L3, SDMS & IMAS on
problem incidents
Working on Incident management/Config
team based on ITIL Best practice.
Coordinate with on site engineer when
hardware or software issues are flagged
Deployment, User Support, Resolving
Issues and Reporting.

Oracle Retail JMicrosoft Dynamics AXEnactor retail systemsITSM Ticketing toolsService NowFreshservice+8

Atos it solutions and services a/s

Middleware Administrator

Oct 2017 – Jan 2022 · 4 yrs 3 mos · Pune, Maharashtra, India

As an application support engineer assisting customers with various application related technical issues in middleware. Provided in-depth technical support to clients at a Tier 2 level.

MiddlewareTechnical SupportApplication SupportMiddleware Administration