Nov 2021 – Present · 4 yrs 4 mos

• Hospitality Chain Projects
• Configured Oracle Cloud PMS modules across 25+ hotel properties including Reservations, Folios, Housekeeping, Inventory, Profiles, and Finance.
• Mapped property-specific processes such as tax rules, rate codes, folio templates, and EOD workflows into system configurations.
• Developed and maintained setup workbooks, parameter logs, and operational runbooks for repeatable deployments.
• Built integrations with CRS, POS, and financial systems using Oracle Integration Cloud (OIC) and standard adapters.
• Led SIT/UAT cycles to validate booking flows, check-in/check-out, and nightly audits with cross-functional teams.
• Participated in Agile ceremonies—daily stand-ups, sprint planning, and retrospectives—across distributed teams.
• Used SQL to validate configuration data, folio activity, and audit reservation inconsistencies post-go-live.
• Resort & Leisure Projects
• Migrated PMS systems from OPERA V5 to Oracle Cloud PMS across multiple resort properties using DMU and OIC.
• Developed custom integration pipelines for reservation, rate, guest profile, and folio transfer.
• Validated readiness of interfaces for POS, key cards, and CRM using adapter testing and transactional tracing.
• Authored training content and UAT scripts for operations, finance, and front-office teams.
• Aligned legacy configurations with Oracle Cloud modules, ensuring data consistency and process standardization.
• Managed cutover readiness, go-live execution, and real-time incident resolution during hypercare.
• Used SQL queries to audit migrated data, verify folio balances, and fix guest profile mismatches.
• Higher Education / University Housing Projects
• Integrated PMS with dining, mobile key access, IPTV, and door-lock systems using OHIP APIs and OIC connectors.
• Participated in UAT sessions involving student housing, IT, finance, and events to validate PMS workflows.
• Tuned End-of-Day (EOD) processes to align with nightly financial audits and operational cutoffs.