Jun 2024 – Present · 1 yr 9 mos

• Acted as the sole Business Analyst for the Salesforce Data Cloud team, driving requirement gathering , sprint planning , and backlog management while aligning Product Owner, testers, and data engineers.
• Partnered with stakeholders to translate business needs into Salesforce Data Cloud solutions , including data ingestion, mapping, and activation use cases.
• Oversaw the end-to-end management of the OrgChartPlus process , coordinating efforts between
• business stakeholders and the vendor to streamline adoption.
• Reduced issue resolution time by 20% during early deployment phases through expert support in ServiceNow.
• Hosted brown bag knowledge-sharing sessions and managed PowerMaps between business and vendors to optimize communication and collaboration.

Jul 2021 – Jun 2024 · 2 yrs 11 mos

• Led the Proof of Concept (POC) for Sales Navigator and Copilot for Sales , developed the implementation roadmap, and successfully transitioned both projects to production.
• Completed over 70+ user stories , ensuring alignment with business requirements and contributing to critical project milestones.
• Assisted another team by clearing a backlog of 20+ user stories , providing end-to-end delivery from analysis to deployment .
• Conducted requirement analysis , designed and documented new processes , and uncovered opportunities for workflow optimization to enhance system efficiency and user adoption .
• Provided training sessions to 50+ client team members, creating job aids, demo videos, and step-by-step guides to ensure smooth adoption of new processes.
• Created comprehensive UAT training materials , including instructional videos, to facilitate user acceptance testing and increase system adoption.