Nitika Gupta

AI Researcher

Bengaluru, Karnataka, India14 yrs 1 mo experience

Highly StableAI Enabled

Key Highlights

16 years of experience in machine learning leadership.
Expertise in building AI solutions for diverse business needs.
Proven track record in cost reduction and customer engagement strategies.

Stackforce AI infers this person is a Machine Learning Leader specializing in AI-driven solutions for the retail industry.

Contact

Skills

Core Skills

Generative AiTechnical LeadershipArtificial Intelligence For BusinessMachine Learning

Other Skills

Business RequirementsChange ManagementCommunicationCore JavaCost Savings StrategiesData GovernanceData MiningData ScienceData WarehousingEconometric ModelingEconometricsEconomicsJ2MEJavaLarge Language Models (LLM)

About

-- Machine Learning Leader with 16 years of experience (in building solutions across varied work-streams like Customer Experience , Chatbots, Pricing, Promotions, Category Assortment , User generated content) -- Experience in Natural Language Processing, Information Retrieval, Statistical Modelling, Machine Learning, Optimization, Deep Learning -- Well versed with technologies like Python, Java, R, SAS, SQL, Excel -- Passionate about building AI products/solutions help businesses fuel growth.

Experience

Uber

Senior Manager, Machine Learning

Sep 2025 – Present · 6 mos · Bengaluru, Karnataka, India

Tekion corp

4 roles

Senior Director of Engineering (AI)

Apr 2024 – Sep 2025 · 1 yr 5 mos

Generative AITechnical Solution DesignData GovernanceResponsible AIArtificial Intelligence for BusinessTechnical Leadership+2

Director Applied Science & Data Platform

Promoted

Jan 2022 – Mar 2024 · 2 yrs 2 mos

Generative AITechnical Solution DesignData GovernanceResponsible AIStrategyCost Savings Strategies+6

Senior Manager - Applied Science & Data Platform

Promoted

Apr 2021 – Apr 2022 · 1 yr

Technical Solution DesignData GovernanceStrategyCost Savings StrategiesArtificial Intelligence for BusinessTechnical Leadership+4

Principal Applied Scientist

Jan 2020 – Apr 2021 · 1 yr 3 mos

Technical Solution DesignArtificial Intelligence for BusinessTechnical LeadershipSolution ArchitectureCommunicationBusiness Requirements

Flipkart

Applied Scientist II

May 2015 – Jan 2020 · 4 yrs 8 mos · Bengaluru, Karnataka, India

Demand planning for Lifestyle category.
Review Ranking Score : Displaying relevant reviews to customers for increasing customer engagement as well as conversion rate. Built Ranking engine by using Stanford POS Tagger, Word2vec embedding and greedy clustering.
Price recommendation engine : Built and productionize this engine to maximise margin across categories. This engine is built using Advanced machine learning with Genetic algorithm to get optimum prices.
Customer Pain-point driver modelling : Utilising the data to their best. Topic modelling to determine latent issues from customer feedback and prioritising those issues for resolution.
Customer contact prediction: Built customer contact prediction engine . This engine helped determine number of calls expected given customer's purchase. Result of which, customer care management team was able to plan number of agents required before hand.
Designed and implemented the cost strategy for Customer Experience team and help reducing the cost to company by ~3Cr per month.
Net Promoter Score driver modelling: Enabled the leadership by building customer focus strategy using survey data .
Escalation prediction : Rare event modelling using SMOTE to predict Escalations in customer care