Feb 2024 – Apr 2024 · 2 mos · Bengaluru, Karnataka, India

• - Co-created dark store experiences for Flipkart's foray into quick-commerce to ensure best-in-class dark store processing TATs while factoring in complexities from the other supply chains (non-large, grocery, F&V, etc.)

Mar 2022 – Feb 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Led the Customer Outbound product for Flipkart - essentially responsible for planning,
• picking, packing, invoicing and dispatch of 50 Cr+ outbound shipments from warehouse
• Conceptualised the monetisation initiative at Flipkart to add bottomline goodness of over
• 36 Cr via physical freebies and sampling with existing shipments
• Leading the Gamification initiative at Flipkart supply chain - a product led initiative to drive
• productivity and breach reduction by gamifying the processes and driving engagement
• Worked on critical hygiene improvements on the outbound side leading to breach reduction
• and RBND metric reduction from 1.5L+ to 2K over one-week rolling

Jul 2021 – Mar 2022 · 8 mos · Gurugram, Haryana, India

• Revamped the complete user onboarding flow, key OKR of users reaching dashboard improved by 12%. Improved communication throughout the onboarding with social and trust validations, leading to 15% more users fetching credit reports and providing consents to read their Gmail – thus leading to better analytics and advisory
• Critical third-party integrations to make the KYC flow intelligent, automated and seamless - resulting in nearly 4X jump in the funnel conversions in less than 3 months – solving the most complex KYC problem of India across Bank Savings Account, NBFC FDs, Mutual Funds, US Stocks & Crypto
• Launched all-in-one account opening for Savings Account + US Stocks + Mutual Funds - industry’s first implementation of a KYC journey across such varied products - this led to 5 Lakh+ Full-KYC Savings Accounts opened in less than 3 months - the fastest neobank to do so
• Ensured investment readiness benchmark for users even with soaring new user acquisition (250% growth Q-o-Q). Conceptualised an auto-approval engine for MF fresh KYC cases leading to 95%+ cases being approved without any operations involvement (from 0% in 2 months time)
• Launched the end-to-end CKYC stack at INDmoney - Search, Download and Upload - enabling us to utilise CKYC records as well as create CKYC records in our capacity of a SEBI-regulated RIA

Apr 2021 – Jul 2021 · 3 mos · Mumbai, Maharashtra, India

May 2019 – Mar 2021 · 1 yr 10 mos · Mumbai, Maharashtra, India

• Part of the Liability Products Management setup creating best-in-class experiences for end-users with a clear focus on simplification of complicated user journeys. Only Product Manager in LPM to be rated '1-Exceeds Expectations' in both appraisal cycles at YES Bank. Roles included -
• PM - Digital Transformation
• Conceptualised the Onboarding and KYC journey for Iris by Yes - the bank's lifestyle banking experience with a vision to create a one-stop solution for all financial needs
• Industry-first profile creation approach to user onboarding for Savings+Credit Cards+Investments in a single journey, worked on incremental improvements to reduce funnel drops
• Worked on platform-level projects such as widgetisation, theme-supports, vernacular-language support, etc.
• Slashed CAC through alliances by 90%, drop-offs by 80% by employing critical journey enhancements
• PM for individual remittances (inward and LRS)
• Worked on streamlining processes to ensure leakages and TATs for credit were brought down by 25%
• Initiated a campaign calendar with analytics on which purpose people remit abroad for leading to 150% Q-o-Q growth in volumes
• Conceptualised on-ground training content over internal apps for non-direct sales channel
• PM - SME Portfolio and Analytics
• Created intricate propensity models for channel activation and reactivation, wallet-based CA modelling leading to 20% increase in cross-sell and YoY acquisition by 20%

Apr 2018 – May 2018 · 1 mo · Mumbai Area, India

• A part of Yes Bank’s flagship Y-EPEP Summer Internship Program. Interned in the Global Indian Banking (GIB) Department under the guidance of Mr. Amresh Acharya, Group President and Head - GIB. Offered a Pre-Placement Offer (PPO) for an exemplary performance during the summer internship.
• Primary research with representative offices, customers and partners across the segment
• Provided critical insights into market composition, distribution channels & consumer perception
• Recommended promotional strategies and organizational modifications to improve sales potential
• Devised a phased strategic roadmap on customer acquisition and retention through digital channels
• Devised gaps in the product portfolio through a thorough competitive benchmarking

Jul 2016 – May 2017 · 10 mos · Chennai Area, India

• Technology Consultant working for application development for the Banking, Financial Services and Insurance Industry.
• Developed mobile banking applications and products (iOS/Android) for a major client in the UAE.

Dec 2014 – Feb 2015 · 2 mos · Bangalore, India

• Worked under Dr. S. N. Omkar (Chief Research Scientist, Aerospace Engineering Department, Indian Institute of Science, Bangalore) and Dr. J Senthilnath on "Automatic Image Registration and Fusion for high-resolution multi-sensor satellite imagery". Published in Springer Publications at https://link.springer.com/article/10.1007/s12524-016-0576-3