May 2022 – May 2025 · 3 yrs

• Provide Input and advice into the global Go To Market, global ServiceNow practice strategy and global Marketing.
• Define the global operating model, following the acquisition of Enable, aligned to Fujitsu industry model and Fujitsu Uvance Key Focus Areas.
• Lead global initiatives to improve capabilities, delivery quality, increase margins and differentiate Fujitsu in the ServiceNow market.
• Collaborate with cross functional teams including sales, marketing, global delivery and regional ServiceNow practices to identify and prioritize new offerings and accelerators.
• Conducted the due diligence for the Delivery Stream of the acquisition of Enable Professional Services, providing recommendations to the Fujitsu executives as part of the M&A checkpoints.
• Lead the Post Merger Integration (PMI) Delivery stream following the acquisition of Enable Professional Services. Reverse integrated the existing Fujitsu ANZ ServiceNow Practice into Enable, a Fujitsu company.
• Input into the PMI for other streams, including GTM, Marketing and Technology.

Jan 2019 – May 2022 · 3 yrs 4 mos

• Built, Led and managed the ServiceNow practice for ANZ region, responsible for driving growth and profitability.
• Spearheaded the development and implementation of strategic plans and initiatives to expand the ServiceNow business in the region.
• Worked with local and global ServiceNow alliance teams, local ServiceNow Sales Executives and Fujitsu Sales Executives to build out joint country Go To Market plans and Joint Account plans.
• Led a team of ServiceNow Architects, Consultants, developers and administrators to deliver high quality solutions and services to clients
• Developed and executed strategies to increase ServiceNow adoption and utilization among clients.
• Acted as a subject matter expert for ServiceNow, keeping upto date with the latest updates and developments in the platform.
• Conducted regular performance reviews and provided feedback and mentoring to team members for their professional growth and development.
• Worked with the Fujitsu Strategic Group to identify M&A targets for ServiceNow.

Oct 2016 – Jan 2019 · 2 yrs 3 mos · Melbourne, Australia

• ServiceNow Solution Architect Lead ANZ.
• Define solutions aligned with our client’s business problems.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Manage solution architects, consultants and developers in the ANZ region and off shore to ensure that projects are progressing inline with scope and budget constraints whilst delivering the best possible outcome for customers.
• Actively participate in business development, scoping and pricing. Produce RFI, RFP and RFQ responses in conjunction with the bid teams.

Sep 2006 – Oct 2016 · 10 yrs 1 mo · Greater Melbourne Area

• Managing and providing Lead Consultancy on all active projects in the Asia Pacific region.
• Providing guidance and Lead consultancy on projects driven by partners in the region and for colleagues around the globe where required.
• Scope projects and produce SOWs for implementation consultants to deliver.
• ITSM Consultancy and implementing assyst around the world in a number of different industries. Successfully implemented assyst in the UK, Europe, the Middle East, Australia and New Zealand.
• Integrating assyst with AD, IDVault, LDAP, SCCM, Centennial, Patchlink, VMWare, Cisco Works, Xymon, Nagios and Smarts ADM.
• ITIL consultancy and process mapping, reviewing customers process and providing feedback and implementing them into assyst.
• Identifying service improvements with assyst.
• Developing and improving existing reports using Crystal Reports and BIRT.
• Training customers on using assyst and its integrations.

Mar 2002 – Sep 2006 · 4 yrs 6 mos · Crewe, United Kingdom

• Managed the assyst System across Network Rail.
• Produced Monthly Service Management reports.
• Advised internally on the use and enhancement of assyst across the Service Delivery and Operational areas.

Jul 2000 – Mar 2002 · 1 yr 8 mos · Broxbourne, United Kingdom