Apr 2021 – Jun 2022 · 1 yr 2 mos · Delhi, India · Hybrid

Aug 2019 – Mar 2021 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

• Spearheaded post-sales and marketing initiatives across India and South Asia, collaborating with the marketing team to devise and execute campaigns, resulting in a notable 7% increase in sales.
• Efficiently managed a high volume of over 5000 inquiries from diverse clients in the region, demonstrating strong organizational and communication skills.
• Fostered strong relationships with key clientele, facilitating seamless service bookings and actively gathering feedback to continually enhance customer satisfaction.
• Established and maintained formal communication channels between the sales team and clients, ensuring timely relay of customer requests for equipment additions or replacements, thereby optimising operational efficiency.

Dec 2016 – Jul 2019 · 2 yrs 7 mos · Delhi, India · On-site

• Implemented sales support initiatives for the sales team, overseeing order processing, contract processing, and client coordination to ensure seamless transactions.
• Achieved remarkable success in coordinating sales activities for renowned brands like L&T, Siemens, Sterling, and Wilson, among others, resulting in consistent client satisfaction and repeat business.
• Conducted in-depth market research and competitor analysis, uncovering new business opportunities and industry trends that led to a notable 34% increase in sales within just 9 months.
• Played a pivotal role in marketing efforts by actively contributing to the creation of compelling sales collateral, and promotional materials, and engaging product demonstrations for trade shows and events.
• Responsible for communicating with key clients, addressing inquiries, resolving issues, and fostering strong relationships, driving repeat business, and boosting customer loyalty.