Jun 2022 – Mar 2023 · 9 mos · Mumbai, Maharashtra, India

• 1. Instituted & executed business analysis strategies, made high-stake decisions and overcame complex business challenges by raising necessary build / enhancement / defect fix requests
• 2. Worked on Data Automation of all weekly, monthly KPIs across all company verticals that saved
• 157 man-hours monthly. Segregated metrics into automatable and non-automatable,
• proposing long term solves such as cross-platform integration and data unification
• 3. Translated business requirements into technical specifications. This included:
• o Designing dashboards, defining data flow based on BI requirements o Supervising UI/UX design & development
• o Working with the CTO to design system architecture
• o Testing at various stages from Unit to User Acceptance Testing
• 4. Collaborated with clients & stakeholders to drive product development using Data analytics & data science models, pilot launches, A/B testing with PMs belonging to different technology verticals operating in SCRUM/ KANBAN/ Waterfall methodologies
• 5. Defined Product roadmap and strategy, AOP goals and PRDs to elucidate user technical requirements and business impacts
• 6. Led voice of customers (VoC) charters to curate business solutions and product features like improved ETA, SKU- brand deactivation, end count analysis
• Notable accomplishments:
• o Collaborated with PMs to determine revenue drop across new stores, improved food ratings by 20 bps, PDT accuracy by 500 bps, inventory forecasting by 1000 bps, customer contacts by 200 bps
• o Delivered high impact projects to track company KPIs like contacts dashboard, abuse management, inventory forecasting accuracy, ideal food cost reports, sales revenue dashboard

Nov 2019 – May 2022 · 2 yrs 6 mos · Delhi, India

• Stanza Living is India's largest friendly accommodation platform for students, working professionals and families.
• Highlights:
• Liaised with different key departments product, tech, finance, design, procurement, central ops- to establish consensus around scope, risk and cross team interdependencies and lay down framework and SOPs
• Acted as a Sole authority and custodian for uploading and updating inventories, SKU mix, pricing Pan-India
• Initiated product level changes to define Retention booking flow, accommodate dynamic pricing, API for room/commercial change requests, contract modification and so on
• Evaluated market trends and defining blended pricing, service sets, commercial structures with central ops
• Notable accomplishments:
• Spearheaded 8 acquisition projects- 3600 beds- with end-to- end closure and cumulative recon of 3200 customer cash receivables amounting to 10.5 Cr

Sep 2017 – Apr 2018 · 7 mos · Gurgaon, India

• Acquisitions - Supply management
• Partnered with quality professionals and spearheaded their training and onboarding
• sessions. Onboarded ~350 B2B clients for Homes vertical
• Superintended the end to end process guidance from profile management to lead conversion.
• Category management - House Painters team
• Restructured the entire business model
• Liaised with painters and cross location teams, scrutinized customer requests and conducted market research to deduce pain points, increase hiring and customer satisfaction.
• Administered product level changes in app/web questionnaire, lead pricing, segmentation and price tagging, conceived SEO marketing schemes and quirky ad campaigns

Aug 2016 – Aug 2017 · 1 yr · New Delhi Area, India

• Partnered with top doctors for teleconsultation with patients and pharmacies for online deliverables. Investigated user-behavioural patterns and enumerate categories and flow of services on website and app.

Jun 2015 – Jun 2015 · 0 mo · New Delhi Area, India

Dec 2014 – Jan 2015 · 1 mo · New Delhi Area, India