Jan 2024 – Mar 2024 · 2 mos · Bengaluru, Karnataka, India · Hybrid

• Handling Escalations and complex outages.
• Meeting the SLAs and trained people.
• Written Knowledge Base Articles and published documentations.

Jan 2022 – Jan 2024 · 2 yrs · Bengaluru, Karnataka, India · Hybrid

• When I joined Company was known as McAfee Enterprises.
• On-premise Web Gateway, Cloud Proxy,
• NTLM, LDAP, SAML
• DLP, Remote Browser Isolation, ZTNA
• SSL, TLS
• Anti-malware, Cloud Security

Feb 2020 – Jan 2022 · 1 yr 11 mos · Bengaluru Area, India · Remote

• Network Consulting Engineer, Aryaka SD-WAN, The Cloud-First WAN.
• Responsible for Supervising the provisioning and providing provision support to Strategic customers and
• manage the deployments during POC (proof of concept) or initial set up of Aryaka Networks - SD-WAN
• Solution.
• To participate in technical and non-technical discussions with the stakeholders and provide/suggest optimum
• design requirements to the concerned.
• Involved in deployment, implementation and provisioning the customer network into Aryaka Cloud.
• Establishing and troubleshoot the VPN for customer, establishing IPsec, GRE into Aryaka Server & Cloud.
• Worked on integrating the SD-WAN solution with customer's firewall. Configuration of NAT, Access-
• policies, SSH, Firewall rules to allow Aryaka Cloud traffic, Load Balancing, Path Selection, Single and Dual
• Link Packet Loss Recovery with TCP and SSL optimization benefits.
• Worked on integration of SASE solutions for customer Network and infrastructure. Implementation of
• policies on cloud SASE firewall services like Zscaler and Checkpoint Harmony connect.

Mar 2019 – Feb 2020 · 11 mos · Bengaluru, Karnataka, India · On-site

• Troubleshoot issues in customer's Cisco ASA firewall on a global Scale being a part of Backbone Technical Assistance for APAC and US Region.
• Monitored production network for real time threats and implemented security policies to prevent security risks.
• Analysis of TCP, UDP, HTTP, ICMP etc. packet flow in a production network and understanding of Packet captures and analysis of captured packets using "packet capture" and "Wireshark".
• Understanding of protocols like DNS, DHCP, SSH.
• Good understanding of ipv4, subnetting, NAT Configuration, Access-lists.
• Being a proactive Support Engineer, make sure that the Customer issue should be resolved on time and no downtime should be experienced in the network which could lead a major Outage and result blocking many transactions.

Jun 2018 – Nov 2018 · 5 mos · Bengaluru Area, India

• Networking Intern.
• Understanding of various protocols and how Routing and packet flow works.
• Manage, being a part of break and fix team for the internal employees facing Networking issues.
• Design and implement Network Environment and hands on experience with cisco Routers, Switches and Firewall devices.