Oct 2022 – Jun 2024 · 1 yr 8 mos · Gurugram, Haryana, India · Remote

Aug 2022 – Present · 3 yrs 7 mos · Gurugram, Haryana, India

Jan 2022 – Jul 2022 · 6 mos · Gurugram, Haryana, India · On-site

• Established and scaled B2C verticals from scratch, leading a team of 200 members, including Agents, Team Leads, Sales Managers, and Customer Support, driving an annual revenue of 70 crores.
• Enhanced operational efficiency by managing pricing strategies, product innovations, and demand generation efforts, resulting in consistent growth and improved market penetration.
• Revamped recruitment and training processes through the HOT (Hiring, Onboarding, and Training) model, reducing attrition from 40% to 12% and boosting telecaller effectiveness by 25% in just 15 days.
• Introduced an innovative sales target framework, achieving a 90% success rate and sustaining 20% month-on-month growth.

Jun 2021 – Dec 2021 · 6 mos · Gurugram, Haryana, India · On-site

• Led comprehensive marketing, product, and category development initiatives, including teacher management and pricing strategies, to drive overall growth in the B2C segment.
• Managed end-to-end operations, from demand generation to product development, ensuring alignment with business goals and driving a 20% month-on-month growth in revenue.
• Optimized website performance by enhancing both organic and paid lead generation strategies, improving lead quality by 20%, and increasing the productivity of the marketing and sales teams.
• Oversaw teacher management and pricing strategies, ensuring the delivery of high-quality education services, which contributed to a significant boost in customer satisfaction and retention.
• Integrated insights from customer feedback into the product development process, leading to continuous improvement and innovation in educational offerings.

Jun 2020 – May 2021 · 11 mos

Oct 2019 – May 2020 · 7 mos

• Built and launched Value Added Services(VAS- Loan & Insurance) from scratch, onboarding 8+ financial institutions and 3+ insurance partners, resulting in a 2X increase in revenue and improved customer experience.
• Developed and implemented a VAS CRM system and digital dashboard, facilitating seamless information flow to internal & external stakeholders.
• Boosted operational efficiency by introducing auto-reconciliation of sales transactions, increasing productivity by 30%.
• Achieved a 14-point increase in NPS and a 6.4% rise in CSAT through strategic projects and effective communication.

Mar 2019 – Sep 2019 · 6 mos

• Steered the growth strategy by collaborating with leadership and city heads, managing an annual revenue of 30+ crores.
• Scaled sales and delivery operations, increasing car sales from 280 to 558 and improving walk-in booking conversions from 25% to 40% by hiring and managing a team of 20+ individuals across various verticals.
• Reduced Booking-to-Delivery TAT from 15 to 6 days and reduce cancellation rates from 40% to 20% by streamlining processes and enhancing customer satisfaction.

Jun 2018 – Feb 2019 · 8 mos · Gurugram, Haryana, India · On-site

• Led business development initiatives across north-east region, 700+ rooms added, generating a revenue of $2 million/year.
• Synchronized operations across cross-functional teams to smoothen sign-to-live process.
• Trained 20+ individuals across verticals in pitching, contract negotiation and cultural immersion.
• Aided the local teams in identifying new leads and developing strategies to build a strong pipeline of assets.

Apr 2018 – Jan 2022 · 3 yrs 9 mos · Gurugram, Haryana, India

Jul 2017 – May 2018 · 10 mos · Prayagraj, Uttar Pradesh, India · Remote

• Managed the creation of an app similar to Ola/Uber, providing a standardized scorecard for both drivers and customers, resulting in a 2X monthly revenue boost.
• Oversaw the development of a digital product for Aurel, automating workflows for commercial retail partners and enhancing operational efficiency.

Apr 2016 – Jun 2017 · 1 yr 2 mos · Prayagraj, Uttar Pradesh, India · Remote

• Launched and led two verticals from scratch—Aurel (White label business) and Obageera (Auto hailing ride app)—within 9 months, generating 50 lakhs+ in revenue.
• Implemented targeted programs that increased Average Revenue per User (ARPU).
• Identified and engaged with retailers and driver partners to prevent churn rate, significantly improving retention rates

Apr 2015 – Mar 2016 · 11 mos · Prayagraj, Uttar Pradesh, India · Remote

• Managed the B2B sales and operations, generating an annual revenue of approx. 50 lakhs.
• Successfully drove net customer acquisitions to boost business growth
• Led a team of 4 Territory Managers, 20 Sales Executives, and 100+ retail stores across 4 states.