Jan 2015 – Oct 2016 · 1 yr 9 mos

Jun 2000 – Apr 2015 · 14 yrs 10 mos

• Role : Customer Delivery Executive.
• Primary, accountable owner of the day-to-day customer relationship for their Line of Business (LOB) while directly leading the efforts of account assigned Dell Delivery personnel to ensure customer needs and contract requirements/SLAs are met. Solely accountable for the Delivery component and specific Line of Business (eg Apps, BPO, IS, etc) P&L on the account(s).
• Directs the efforts of others and provides oversight into all aspects of project delivery—both at the tactical and strategic levels.
• Manages the hiring, staffing and maintaining of an effective workforce, which includes career development, performance management, and pay management for team members.
• Responsible for ensuring that all project managers consistently adhere to the Dell standard project management methodology throughout the project lifecycle, as aligned to PMI Project Management Body of Knowledge (PMBOK).
• Understands service offerings to aid in formulating and articulating new business opportunities to support the customer’s strategic direction and Dell’s growth.
• Communicates and translates Dell vision/strategy to staff.
• Responsible for executing and managing functional and business goals for the group including budgetary goals and objectives.
• Influences individuals regarding issue resolution, problem solving, or championing the project management value proposition.
• Prepares and presents reports to all levels of leadership and staff.
• Ensures critical outcomes are met for each project, program and/or portfolio for which they are responsible, or their staff is responsible, in the nine PMI PMBOK project management areas (see Project and Program Management job family).
• Ensures that effective project controls are in place to monitor project performance. Provides effective performance reporting for the customer and Dell. Understands the links and dependencies between the projects and other in-flight projects and/or business initiatives.

Jun 2000 – Mar 2010 · 9 yrs 9 mos

• People manager job leading a team of external, customer-facing project managers, program managers, or other project management office staff. Responsible for overseeing portfolio governance, portfolio management, resource management (i.e. capital requirements and human capital), quality management, and project management services that meet or exceed a customers’ expectations to complete a portfolio of projects on time, within scope, and on budget.
• Directs the efforts of others and provides oversight into all aspects of project delivery—both at the tactical and strategic levels.
• Manages the hiring, staffing and maintaining of an effective workforce, which includes career development, performance management, and pay management for team members.
• Responsible for ensuring that all project managers consistently adhere to the Dell standard project management methodology throughout the project lifecycle, as aligned to PMI Project Management Body of Knowledge (PMBOK).
• Understands service offerings to aid in formulating and articulating new business opportunities to support the customer’s strategic direction and Dell’s growth.
• Communicates and translates Dell vision/strategy to staff.
• Responsible for executing and managing functional and business goals for the group including budgetary goals and objectives.
• Influences individuals regarding issue resolution, problem solving, or championing the project management value proposition.
• Prepares and presents reports to all levels of leadership and staff.
• Ensures critical outcomes are met for each project, program and/or portfolio for which they are responsible, or their staff is responsible, in the nine PMI PMBOK project management areas (see Project and Program Management job family).
• Ensures that effective project controls are in place to monitor project performance. Provides effective performance reporting for the customer and Dell

Jan 2000 – Mar 2010 · 10 yrs 2 mos

Jan 2000 – Oct 2009 · 9 yrs 9 mos

May 1978 – Jun 2000 · 22 yrs 1 mo · Bengaluru, Karnataka, India

• Worked in Canara Bank in various capacities right from Clerical level in 1978 upto Managerial level until the year 2000. The last 10 years being in IT operations as well as software development in the EDP Section of Cancard Credit Cards and Payments Division.