Amjad Pansare

DevOps Engineer

Pune, Maharashtra, India8 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in ISO 27001 standards and security audits.
Proven track record in risk mitigation strategies.
Strong background in enhancing organizational security posture.

Stackforce AI infers this person is a Cybersecurity expert with a focus on ISO standards and risk management.

Contact

Skills

Core Skills

Iso 27001Information Security Management

Other Skills

AuditCertified Lead AuditorCompliance ManagementCustomer ServiceData AnalysisEmail EtiquetteExcel DashboardsFreshdeskGrievancesISO standardsIT AuditInbound Lead GenerationInternal AuditsLegal ComplianceMicrosoft Excel

About

Experienced Security Engineer with a strong background in managing ISO standards, conducting security audits, and implementing risk mitigation strategies. Proven track record in enhancing organizational security posture and achieving ISO 27001 re-certification.

Experience

Pharmarack

2 roles

Security Engineer

Promoted

Mar 2023 – Present · 3 yrs

Managed ISO standards and certification processes.
Conducted spot checks and reports for physical and cyber security.
Performed internal surveillance audits and external audits.
Developed and implemented business process and technical controls to mitigate risks.
Suggested IT measures to safeguard information resources.
Defined risk assessment methodology and asset prioritization.
Implemented and tested business continuity plans.
Achievements: Re-certified the organization for ISO 27001 in 2022, reduced operational/business risk. Played a key role in transitioning from ISO 27001:2013 to ISO 27001:2022 standards implementation.

ISO standardssecurity auditsrisk mitigation strategiesbusiness continuity plansISO 27001Information Security Management

Quality Analyst - Operations

Sep 2021 – Mar 2023 · 1 yr 6 mos

Call Evaluations
Call Calibrations (adjusting metrics to align with customer goals)
Focus on maximizing customer experience and eliminating concerns
Maintaining quality benchmarks across a number of KPI's
Monitoring performance by gathering relevant data and producing statistical reports
Designing of call monitoring formats and quality standards
Provides actionable data to various internal support groups as needed
Organize brainstorming sessions among the team to find out the best possible way to tackle current issues / problems.
Analyze data to identify areas for improvement

Altruist technologies pvt. ltd.

Quality Analyst

Oct 2020 – Sep 2021 · 11 mos · Pune, Maharashtra, India

Identify and give feedback on agent shortcomings in soft skills and process knowledge
Online/Offline monitoring of agent calls to audit and scrutinize
Daily Reports in Quality Deviations
Auditing calls based on set parameters
Client handling and fulfilling the requirements
Organizing and attending the calibrations
Conducting quality sessions for new batches regarding quality parameters
Reviewing the performance of agents
Giving feedback to operations regarding any deviations in process
Preparing RCA’s and Dashboards

Tech mahindra

Quality Analyst

Oct 2018 – Oct 2020 · 2 yrs · Pune, Maharashtra, India

Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Performs monitors of customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.

Mobikwik

Sales Executive

May 2017 – May 2018 · 1 yr · Pune, Maharashtra, India

Achieved and exceeded monthly sales targets by promoting MobiKwik’s digital payment solutions to potential customers.
Conducted market research to identify new business opportunities and customer needs.
Built and maintained strong relationships with clients to ensure customer satisfaction and repeat business.
Delivered product presentations and demonstrations to prospective clients, highlighting key features and benefits.
Provided training and support to new clients on using MobiKwik’s platform and services.