Jul 2023 – Apr 2024 · 9 mos · Pune, Maharashtra, India · On-site

• Digital Lending Transformation Advisory, MSME Products Management, Business Consulting and Services in Digital Lending Domain, Building Integration and Implementation capabilities for a few functional modules, Building Digital Products journeys for various products, Conducting competition bench-marking and product level bench-marking for various products. Responsible for coordinating the full product-development life-cycle, including strategic planning, requirements analysis, QA testing and product launches. Establishing new development protocols for defining product requirements, developing user stories and creating effective product outlines.

Jan 2022 – Jun 2023 · 1 yr 5 mos · Pune, Maharashtra, India

• I was working with Xebia IT Architects India Pvt Ltd, as a Principal Consultant - Digital, where I advise my clients on Digital Solutions Implementation, Digital Banking Products & Projects Re-engineering, Competition Benchmarking on best practices on Digital adoption, Cash Management Solutions, Transaction Banking Product's Proposition for Retail and Corporate Banking Customers, Building Digital Banking Platform for Banks, Designing Super Apps for BFSI Customers, Defining Feature Lists in the Newly Proposed Applications, Building Functional Frameworks for Banks, Designing Custom modules for CBS and Developing Integration and Implementation Capabilities etc.
• In the last assignment at Xebia, I was leading a Team of Product Owners and Business Analyst where we were building a merchant platform for Retail & Corporate Banking customers with a focus on SMEs (Small & Medium Enterprises).

Feb 2021 – Jan 2022 · 11 mos · Mumbai, Maharashtra, India

• Taking care of all kinds of Digital Initiatives for the Bank, Intensifying engagements with Fintechs & Startups through our Digital Banking Solutions, Managing Digital Banking Programs, Projects and new Product Developments accordingly. Taking care of Digital Onboarding Journeys for Retail and Corporate Banking customers. Managing various Neo-Banking Partnerships and taking care of their Customer Life Cycle Management. Building a few scalable solutions in the field of Cash Management Services through a few Fintech partners for the bank.

Jul 2018 – Feb 2021 · 2 yrs 7 mos · Mumbai, Maharashtra, India

• I was working with YES Bank as a Product Manager - Cash Management Services (CMS) within Transaction Banking Group (TBG) vertical where I was taking care of key wholesale banking segments like TASC & Cooperative Banking and I was accting as a Product Owner for Products like, CTS (Clearing Solution for Submember Banks), CSGL (Investment Platform for BFSI), Corporate TASC (Education and Healthcare), Invoice Xpress (Payment Gateway Solution). Along with that I was also managing multiple Corporate Banking Channels like different Business Groups (Wholesale Banking Channels) with respect to their CMS, TBG & Digital Banking(DB) requirements.
• My area of expertise & Key Skills:
• Transaction Banking Product & Project Management, Assisting Channels on Sales and Solutions mapping along with their Implementations for the corporate Banking Relationships in TASC & IFIB Segment.
• TASC segment means Trust, Association, Society, Club which covers Education, Healthcare and Retiral Trust Segment. (Business Owner)
• IFIB Segment covers entire Indian Financial Institutions Banking like, Cooperative Banks/Payment Banks, Insurance Companies, Asset Management Companies, NBFCs, Credit Cooperative Societies, Broking Companies etc. (Business Owner)
• Apart from that I am also acting as a Core product owner for few Products like:
• CPS - Centralised Payments System (Sub-membership)
• CTS - Cheques Truncation System (Sub-membership), Both are part of Cooperative Banking Segment.
• CSGL - Constituent Subsidiary General Ledger (For investment in GSEC)
• Invoice Xpress (IX) - Internet Payment Gateway of Yes Bank (Similar to Digi Hub of HDFC, Eazypay of ICICI Bank)

Feb 2016 – Jul 2018 · 2 yrs 5 mos · Pune Area, India

•  Capability building of branches & channels on CMS solutions for entire Maharashtra & Goa;
•  CMS solution selling to ETRG, Current account & TASC customers across regions;
•  Structuring solution bouquet depending on client’s requirement, comprising of Standard, Premium and Elite Solutions;
•  Work closely with field team in identification & conversion of customers on CMS solutions;
•  Studying of Catchment and penetrating the market for higher share in CMS Solutions;
•  Engage with branch leadership to drive CMS & grow portfolio in assigned geography;
•  Aggressively building CASA base through CMS Solutions and focus on Generating maximum Fees;
•  Focusing more on new Age Digital Solutions for Building Capabilities across branches;
•  Conducting training across Verticals to create awareness on Payments and Collections Solutions under cash management services;

Jul 2015 – Jan 2016 · 6 mos

• Branch Banking Portfolio Management for HNI Customers,
• Taking care of a Mapped Portfolio of Retail Banking Customers involving HNI Current Accounts and Wealth Customers.
• Achieving the revenue numbers with respect to Fee Income, Incremental YTD CASA AMB Values Growth.
• MTD Acquisition CASA - No of Accounts.
• Net growth in FD (EOP) book (In Rs).
• Portfolio Quality NRV thresholds/CASA Balance maintenance.
• Engagement & CCM Updation for Mapped Portfolio Customers.
• Revenue generation through cross selling of Insurance, Investments, Trade – FX products.

Aug 2007 – Jul 2015 · 7 yrs 11 mos · Mumbai, Maharashtra, India · On-site

• Welcome Calling Project: Handling entire outbound calling and Executing process mapping for products and gathering relevant data to streamline the existing process flow.
• Creating Work Flow analysis for each process and understanding the entire funnel to advise subsequent changes for improving the productivity and creating a competitive environment across all portfolio products.
• Monitoring of Welcome calling Business numbers every month and implementing new initiatives in the area of Outbound Welcome calling to increase the productiveness of agents through Digital channels.
• Organised Specific Welcome Calling Campaigns and improved adoption of E-statement, Axis Mobile app registrations, activation of debit card at POS terminals and internet banking usage amongst NTB customers.
• Contact Centre Project: Attend training and learn new improved processes and techniques for further implementation across channels.
• Organising Project Work Shops for creating better understanding among different product teams / verticals.
• Be the First point of contact for team members and users & provide resolutions to the escalated issues.
• Knowledge Management, Preparing Training documents and Scripts, BRD and FAQs.
• Consistently working on the product and process improvements and Focusing on the key results areas.