Shaloo Bubash

Product Designer

Mumbai, Maharashtra, India1 yr 3 mos experience

Key Highlights

Led design initiatives for marketplace platforms.
Expert in user interface design and prototyping.
Strong background in client services and customer success.

Stackforce AI infers this person is a User Experience Designer with a focus on SaaS and customer-centric design.

Contact

Skills

Core Skills

Product DesignUser Interface DesignClient ServicesCustomer Support

Other Skills

AdvertisingBusiness DevelopmentClientSuccessData AnalysisData CodingDesign ManagementDesign SystemFigmaLeadershipManagementMarket ResearchMarketing StrategyMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPoint

About

As a User-Experience Designer, I am eager to be challenged, grow and improve my designing skill and communication skills gained through experience in the industry. Roles & Responsibilities 1.plan and implement new designs 2.Optimize existing user interface designs 3.Test for Knowledge and experience 4.Communicate with clients to understand their business goals and objectives 5.Combine creativity with an awareness of the design elements 6.Create prototypes for new product ideas 7.Test new ideas before implementing 8.Conduct ongoing user research Email-kbshaloo@gmail.com

Experience

Capiter

Product Designer

Oct 2021 – Jul 2022 · 9 mos · Cairo, Egypt

Marketplace and Internal Business Squads: Led design initiatives across Marketplace and Internal business teams.
Flow and High-Fidelity Designs: Created comprehensive flows and high-fidelity designs for cataloguing, channel-based pricing, bulk product uploads, and price history within the Internal business platform.
Price Engine Development: Designed the first version of the price engine, including dashboard interfaces, rule-setting mechanisms, and list views.
Marketplace Prototyping: Prototyped the entire web version of Marketplace version 1 and contributed to several flow additions in subsequent releases.
Seller Portal Translation: Designed the English-translated view for the Marketplace Seller portal.
Secondary Research: Participated in secondary research efforts for the Marketplace during the second quarter.
Design System Contributions: Enhanced the design system by contributing checkboxes, chips, and switches.

Product DesignFigmaDesign SystemUser Interface Design

Eizha tours private limited

Customer Success Associate

Mar 2019 – Jun 2020 · 1 yr 3 mos

Customer Satisfaction: Acted as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high satisfaction levels. Regularly followed up with clients to foster long-term relationships and implemented feedback processes to improve service quality.
Internal Coordination: Collaborated with internal teams, including sales, operations, and marketing, to ensure seamless communication and service delivery. Facilitated the resolution of customer issues by coordinating with relevant departments and aligning customer expectations with company capabilities.
External Stakeholder Management: Managed relationships with external stakeholders, such as travel partners and vendors, to coordinate services and ensure smooth execution of bookings. Resolved potential conflicts and maintained high service standards.
Customer Onboarding: Guided new customers through the onboarding process, providing training and resources to help them navigate services effectively.
Issue Resolution: Efficiently addressed customer complaints, aiming to turn challenges into positive experiences. Utilized problem-solving skills to resolve complex inquiries.
Data Analysis and Reporting: Analyzed customer data to identify trends and areas for improvement. Presented insights to management to inform strategic decisions.
Process Improvement: Contributed to refining customer service processes, improving customer retention rates and satisfaction.
Customer Engagement: Facilitated engagement activities, such as webinars and feedback forums, to keep clients informed and involved, ultimately increasing customer loyalty.

Client ServicesCustomer SupportData AnalysisProcess Improvement