Jan 2022 – Jun 2024 · 2 yrs 5 mos

• Lead teams of engineers to:
• Design, launch, and scale partner performance management to improve partner quality and retention.
• Platformize the minimum earning guarantee initiative for UC professionals.
• Maintain partner benefits, including loans and insurance, through 3PP integrations.
• Build an Instagram-like community to increase positive partner engagement.
• Revamp and scale promise platforms to support subscriptions, minimum earnings, and performance management, while accommodating future use cases.
• Manage the partner app, ensuring quality, release management, high play store ratings, crash-free sessions, and parity between iOS and Android.
• Revamp the communication management platform for partners, including consent management, TnC, policy updates, and surveys.
• Manage various supply models and hierarchy management tools for different categories and geographies.
• Develop tailored solutions for international use cases in the USA, UAE, KSA, Singapore, and Australia.
• Implement DPDP guidelines within the supply vertical to protect personal identification information for UC professionals.

Apr 2020 – Dec 2021 · 1 yr 8 mos

• Reduce manual intervention in partner assignment from 21% to 2.5% in a reverse auction model.
• Implement a solution to classify areas as containment zones with varying severity levels (Red, Amber, Green).
• Revamp complex dispatch logic systems to enable multiple dispatch strategies as experiments, configurable via dashboards. This reduced experiment go-live time from 3 weeks to 1 day and improved system transparency and reliability.
• Set up in-house Open Street Routing Machine servers to use routing distance in dispatch logic instead of haversine distance.
• Formulate and launch the first version of a multi-objective optimization engine for automatic dispatch strategy management based on normalized weights on objectives.
• Formalize and implement an incentive system for partners to accept less desirable leads.

Apr 2018 – Mar 2020 · 1 yr 11 mos

• Built Capacity & Matchmaking pods from scratch
• Adopted micro-service framework for our codebase and rewritten a major part of codebase to scale for throughput
• Built capacity engine V2, which enabled realtime computation of capacity while using 30+ features for accuracy. This engine was able to unlock 20% more gross demand compared to v1.
• Built highly scalable hyperlocal zoning service, which enabled business teams to create zones directly on google maps.
• Created leave marking & tracking for UC partners to increase accuracy on their availability

May 2016 – Apr 2018 · 1 yr 11 mos

• Created a cache module on top of Redis as a wrapper to ensure all transactions on Cache are passing certain standards & guidelines.
• Created first allocation engine for Urban Company. Engine leveraged strategy pattern in JS to ensure some of the business logic can be configured using configuration files in code.
• Created first Auto Capacity Engine for Urban Company. This engine was responsible to ensure we are taking orders in proportion to available supply on platform. Design of this engine was bad, but it laid the foundation for future work in this area.
• Rebook your partner - Enabled users to ask for the same professionals they liked from their last service. User could see availability of those specific partners and could book them directly from app. 30% of all gross orders started coming from this flow after full adoption across businesses. This feature is still a core feature of our customer app.
• Authentication Service - Designed first Authentication micro-service, and successfully plugged the client into middleware of all other micro-services. To ensure high response time, used cache, and to ensure reliability used a fallback DB. This service is still running as it is at Urban Company

May 2015 – May 2016 · 1 yr

• Designed and Developed a Data Integration Platform for retrieving, extracting, and normalizing the data from various data sources in context to Building integration systems, which includes systems like video monitoring systems, access management systems, HVAC management systems, fire detection & suppression systems, intrusion detection and alarming systems.
• The team size was really compact and I was solely responsible for developing code base from scratch, including high level and low level design of all the components of the platform.
• I got an exposure to very new set of technologies and I adopted them in a very short period of time, some of which includes, Java, Apache Tomcat, NGINX, SSL, JAXRS, REST, WebSockets, Enterprise Service Bus, Distributed System Architectures, Middleware Systems.
• Got opportunity to learn and implement various architectural patterns, including Competing Consumers, CQRS, Event Sourcing, External Configuration Store, Gatekeeper, Queue based Load Leveling, Runtime Reconfiguration, etc.
• Learnt different types of architecture styles like Client-Queue-Client, Layered architectures, Component based architectures, Micro-services based architecture.

Jun 2013 – May 2015 · 1 yr 11 mos

• Worked as a firmware engineer for the first year and was responsible for modeling, designing, implementing, and verifying different components of control board of Next Generation SystemVu range Rooftop HVAC units. Enhanced my skills in UML, OOP, SOLID principles, static analysis, system modeling, firmware design, RTOS, C++, C, and build operations.
• During second year of tenure I worked with a different set of technologies and for solving an entirely different set of problem, to diagnose and pre-determine faults in a chiller system using the historic data and trends. Majority of work involved concepts of machine learning, Matlab, server-client technology, consuming SOAP services, deployment automation, etc. Challenging part of this tenure is to optimize a POC level code to production ready code in very short span of time, while absorbing the absolute domain knowledge of air side of chiller HVAC systems.