Suman Sarkar

Operations Associate

Assam, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 8 years of experience in operations management.
Expert in logistics and warehouse management.
Proven track record in team leadership and performance monitoring.

Stackforce AI infers this person is a logistics and operations management expert with extensive experience in team leadership.

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Skills

Core Skills

Operations ManagementLogistics ManagementWarehouse ManagementFleet ManagementCustomer ExperienceEmergency ManagementTeam Leadership

Other Skills

LeadershipSLA ManagementTeam BuildingTeam Management

About

I am having a strong management skill in operation department with experience over 8 years across project and program management, planning, logistics, supply chain and Warehouse Management. Seeking long term relationship with progressive and ethical group of people to utilise my potential, professional experience & skills in Warehouse Management, Process Compliance, Customer Service to achieve & deliver benchmarks to achieve & grow with Companies expectations.

Experience

Ecom express limited

Senior Executive

Feb 2022 – Present · 4 yrs 1 mo · Guwahati, Assam, India

Responsible for overall performance and smooth functioning of all DC's/PPC HUB.
Follow up,escalate and track all operation security concerns related to DC time to time.
Checking/Tracking DC expenses.
Identifying strong and weak DC's,analyse reasons,workout methods for improvement to ensure good DC performance.
Check pendency at DC and ensure all loads is attempted on Day 1 of receipt.
Monitor all RVP Pendency and quick collection of RVP assigned.
Review monthly delivery performance of all staffs.
Monitor high ageing shipments.
Monitor that SALL Tally is done by all DC's everyday.
Supervise EBS operations at DC's.
Checking pending RTS shipments on daily basis and ensure that DC is running without pendency.
Specially monitor NDR shipments.
Monitor unconnected shipments beyond 24 hrs.
Monitor daily Cash Tally and amount deposition of COD amount,follow up with DC if discrepancy is found.
Focus on productivity and per packet fuel cost to company.
Proper and timely submission of required MIS pertaining to cluster to higher management.
Regularly asses manpower requirement based on applicable productivity norms.

Operations ManagementLogistics ManagementTeam Management

Ip integrated services pvt ltd

Warehouse incharge

Oct 2020 – Feb 2022 · 1 yr 4 mos · Guwahati, Assam, India

Managing a group of 50 staff working under my supervison which includes White collar and Blue collared.Looking after the operations of Myntra Logistics which includes Line haul, Inbound,Outbound,3PL handover and reverse operations while maintaining SLA and SOP provide by our customer. Also responsible to look after the overall maintenance of the WH which includes Fire and safety training,5S,staff welfare.

Warehouse ManagementOperations ManagementSLA Management

Swiggy

Fleet Manager-Operations

Dec 2019 – Oct 2020 · 10 mos · Guwahati

Managing a team of 200-250 Pickup & Delivery Partners directly on a daily basis
Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.
Improve and maintain promised delivery times for better customer experience.
Conduct regular field audits for better compliance among Pickup & Delivery Partners.
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Ensure excellent customer experience by solving order-level escalations.
Support Pickup & Delivery Partners during emergencies and exigencies.

Fleet ManagementCustomer ExperienceTeam Management

Gvk emergency management & research institute

Emergency management executive

Sep 2016 – Dec 2019 · 3 yrs 3 mos · Nagaon, Assam, India

MONITORING AND CONTROLLING THE OPERATION COST AND SMOOTH FUNCTIONALITY OF 108 AMBULANCE's AT NAGAON DISTRICT
HEADING A TEAM OF 110 EMPLOYEES WHICH INCLUDES 60 EMTs & 50 PILOTS AND 1 FLEET EXECUTIVE.
CONTINUOUS INTERACTION WITH THE STAKEHOLDERS LIKE JOIN DIRECTOR HEALTH, DPM(NRHM), D.C, POLICE PERSONNEL.

Emergency ManagementTeam Leadership