Dec 2022 – Nov 2023 · 11 mos · Noida, Uttar Pradesh, India

• After years in non-IT operations, I've decided to pivot into the dynamic world of DevOps! 🚀 I'm diving into DevOps fundamentals, building IT and development skills, gaining hands-on experience with projects and home labs, taking courses and earning certifications, and using my project management and process optimization skills. I'm also networking with DevOps communities and contributing to open-source projects. I'm excited to streamline processes, automate tasks, and bridge the gap between development and operations.

Jul 2022 – Dec 2022 · 5 mos

Jun 2021 – Jun 2022 · 1 yr · Gurugram, Haryana, India · On-site

• Customer Invoice and transaction management, updating receivables after communicating
• Validating, correcting and reporting account related information to account stakeholders
• Coordinating with the sales and order management teams to maintain customer accounts
• Adhere to timely roll out of monthly invoices and consolidated invoices to maintain process documentation for Billing processes and internal controls.
• Handling distributor portfolio where rebate, State deductions, tax and freight are all included.
• Leading the conference cash calls to close stuck invoices and streamline complex accounts, billing processes where all buyers, Accounts Payables, Industrials and sales involve.
• Maintaining Excel-based records of Customer Interaction, maintaining detailed records of inquiries/complaints and comments of the Customers and action taken in response of the same.
• Resolving queries of the Customers to build and develop better customer relations.

Oct 2020 – Jun 2021 · 8 mos · Gurugram, Haryana, India · On-site

• Conduct market research to identify product selling opportunities and assess customer needs.
• Expand business through cold calling, retail campaigns, and local market activities.
• Prepare monthly sales reports using MS Excel, detailing customer information and revenue.
• Create detailed proposal documents for formal bidding processes.
• Provide rapid cost calculations and quotations to attract customer investment.
• Arrange meetings through cold calling to prospect new business.
• Document incoming formal communications via email and phone inquiries.
• Build strong relationships with stakeholders including Product, Transactions, Sales, and Compliance.

Jun 2019 – Jan 2020 · 7 mos · New Delhi, Delhi, India · On-site

• Handling company’s projects running in various parts of the country.
• Getting New Clients and generating business opportunity for the company.
• Managing data related to visitors record data, funding, inventory management of museums functional across different locations in India.
• Interacting with clients from India and abroad.
• Managing marketing and promotion of Mahatma Gandhi Digital Museum, a Project under Ministry of External Affairs, Government of India.
• Assisting in research and development of various exhibitions, events and conferences under the company’s control.
• Arranging, scheduling, and assisting visitors’ group, batches from various schools and institutions for the museum.
• Coordinating Media Relations and Advertising for the company (Editor of the Facebook Page)

Jun 2015 – Dec 2015 · 6 mos · Bharti Crescent 1, Nelson Mandela Road, Vasant Kunj, Phase II New Delhi - 110070

• Analysis of Financial Statements & Business Performance Analysis of Bharti Infratel