Mohit Gahlawat

Operations Associate

Gurugram, Haryana, India6 yrs 5 mos experience

Key Highlights

Over 5 years of experience in administrative support.
Proven ability to streamline operations and enhance efficiency.
Strong background in content curation and social media management.

Stackforce AI infers this person is a versatile administrative professional with expertise in operations and content management across various industries.

Contact

Skills

Core Skills

Operations ManagementOffice AdministrationVideo AnalyticsEmerging TrendsContent ModerationCustomer Service

Other Skills

AdministrationAdministrative SupportAnalytical SkillsCalendar ManagementClient Policy ApplicationCommunicationComplaint ResolutionContent CurationContent browsingContent surfingCustomer AssistanceCustomer ContactCustomer ExperienceCustomer Relationship Management (CRM)Customer Satisfaction

About

Currently working as an Administrative Assistant at Boston Consulting Group (BCG), where I support consultants and internal stakeholders through efficient coordination, calendar management, and day-to-day operational assistance. With over 5+ years of professional experience, I’ve built strong capabilities in stakeholder coordination, scheduling, internal communication, and process management. Working across multiple industries has shaped my ability to adapt quickly, stay detail-oriented, and remain composed under pressure. I take pride in bringing clarity, structure, and reliability to every team I work with — ensuring smooth operations and strong behind-the-scenes support. Let’s connect and grow together!

Experience

Boston consulting group (bcg)

Administrative Assistant

Jul 2025 – Present · 8 mos · Gurugram, Haryana, India · Hybrid

Coordinating with internal stakeholders to streamline communication and ensure smooth daily operations.
Managing complex calendars, scheduling meetings, and optimizing time for key leadership and teams.
Handling expense reporting, reimbursement processes, and travel bookings to support business continuity.
Providing comprehensive administrative support including documentation, correspondence, and workflow management.
Ensuring high-level operational efficiency and proactive issue resolution in a fast-paced consulting environment.

Stakeholder CoordinationCalendar ManagementExpense ReportingTravel BookingsAdministrative SupportOperational Efficiency+2

Tmb (trusted media brands)

Viral Video Curator

Jan 2023 – Jul 2025 · 2 yrs 6 mos · Gurugram, Haryana, India · Hybrid

Searched and shortlisted Viral Content or videos with potential to go viral from platforms like Instagram, TikTok, Reddit, Facebook, and Twitter (X).
Identified the original video owner/account handle to ensure content authenticity and avoid reposts.
Actively tracked emerging trends and viral formats across various social media platforms
Curated content for the following brands:
▪️ FailArmy – funny fail videos
▪️ The Pet Collective – pet-related viral moments
▪️ Weather Spy – rare and dramatic weather content
Ensured all selected content was original, engaging, and aligned with each brand’s tone and audience.

Content CurationTrend AnalysisSocial Media ManagementVideo AnalyticsEmerging Trends

Webhelp

Content Moderator

Oct 2021 – Jan 2023 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Reviewing the short videos on tik tok before posted on the platform.
Understanding the videos and applying the client policies. ...
Viewing around 500 videos on a daily basis
Filtering the videos data as per the client requirements.
Communicating with teams.
Screening online content.

Content ModerationClient Policy ApplicationTeam Communication

Dhani loan and services

Customer Care Officer

Apr 2021 – Oct 2021 · 6 mos · Gurugram, Haryana, India · Hybrid

Promoting the sales of a Dhani one freedom card, as well as providing necessary customer support, including providing information, advocating for client needs, and resolving complaints from card usage experience.
Listened to customers' questions and concerns to provide answers or responses.
Helped large volume of customers over call every day with a positive attitude and focus on
customer satisfaction.
Built strong relationships with the operations team to support business development opportunities and improve service.
Resolved concerns with products or services to help with retention and drive sales.

Customer SupportSales PromotionComplaint ResolutionCustomer Service

Indigo (interglobe aviation ltd)

Ground Staff

Jan 2019 – Jul 2020 · 1 yr 6 mos · Terminal 1, Indira Gandhi International Airport, New Delhi · On-site

Assist customers through all procedures related to arrival and departures.
Filing of all necessary flight papers post flight departure.
Handling passenger queries.
Assist customers with Mishandled/damaged baggage ,Prepared all required reports for the same.
Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
Follow up with the en-route stations regarding lost baggage.

Customer AssistanceFlight OperationsPassenger Query HandlingCustomer Service