Amit Kumar

CTO

Bengaluru, Karnataka, India9 yrs experience

AI EnabledAI ML Practitioner

Key Highlights

Led engineering for an AI-powered customer support platform.
Architected a logistics platform tracking over 100K containers daily.
Co-founded a fintech platform acquired by Truecaller.

Stackforce AI infers this person is a SaaS and Fintech expert with a strong focus on engineering leadership and platform development.

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Skills

Core Skills

Engineering LeadershipPlatform DevelopmentLogistics Platform DevelopmentSystem ReliabilityData Intelligence Platform DevelopmentFraud PreventionProduct DevelopmentSaas DevelopmentCustomer Engagement

Other Skills

AIAPIsAgile MethodologiesAmazon Web Services (AWS)Artificial Intelligence (AI)Automation Framework DevelopmentChatbot DevelopmentContinuous Integration and Continuous Delivery (CI/CD)Data IntelligenceDevOpsDistributed SystemsFlutterFraud DetectionFull Stack DevelopmentGit

About

Engineering leader with a deep passion for building high-performance, scalable systems that solve complex problems at scale. Currently leading engineering at Thena, where we’re reimagining AI-powered customer support for B2B teams. Over the past year, I’ve helped rebuild the foundation of our platform from the ground up — scaling distributed services, enhancing observability, and driving engineering velocity across multiple product lines. Previously served as Lead Software Engineer at Shipsy, where I led the EXIM division — architecting a global logistics platform that tracked 100K+ containers daily across ocean, air, rail, and road. I also owned SRE and SecOps initiatives, building reliable and secure systems that powered global trade. Before that, I was the CTO at TrustCheckr (acquired by Truecaller), where I built India’s first data-intelligence and fraud-detection platform used by fintechs for risk scoring and verification. We also launched LoanCompareIndia, a quick-loan aggregator with 1.8M+ users and ₹45 Cr+ disbursed in 6 months, featured in YourStory . I’ve built everything from real-time fraud engines to multi-cloud microservice platforms, and I love the intersection of AI, infrastructure, and product engineering — where reliability meets innovation. When I’m not scaling systems, I’m scaling teams — helping engineers grow through better ownership, observability, and systems thinking.

Experience

Thena

Engineering Lead

Oct 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Leading end-to-end engineering and platform development at Thena — an AI-powered customer support platform for B2B teams.
Rebuilt the entire platform from the ground up, delivering a modern, scalable, and highly reliable architecture.
Designed and implemented distributed, multi-tenant infrastructure with deep focus on observability, fault tolerance, and performance.
Driving technical strategy, hiring, and team scaling — building a world-class engineering organization centered on autonomy and ownership.
Hands-on contributor and architectural leader, guiding design, performance optimization, and system reliability across product lines.
Partnering closely with founders and cross-functional teams to align AI innovation, product direction, and customer outcomes.
Defined engineering principles and execution frameworks that enable rapid iteration without compromising stability or technical depth.
Cultivating an engineering-first culture that balances velocity with long-term technical sustainability — ensuring Thena stays ahead in the rapidly evolving AI landscape.

Distributed SystemsSystem ArchitectureKubernetesArtificial Intelligence (AI)Technical LeadershipEngineering Leadership+1

Shipsy

Lead Software Engineer

Aug 2021 – Feb 2025 · 3 yrs 6 mos · Bengaluru, Karnataka, India

Led the EXIM engineering division, driving the architecture and delivery of a global logistics platform handling 100K+ container shipments daily across ocean, air, rail, and road.
Built a scalable, resilient, and observable platform, integrating with major global freight carriers to enable real-time multimodal visibility for enterprise customers.
Owned SRE and platform reliability, establishing monitoring, incident management, and capacity-planning frameworks that ensured high availability and operational excellence.
Spearheaded SecOps initiatives, embedding security into the development lifecycle — including vulnerability management, access control, compliance readiness, and DevSecOps practices.
Delivered automation, RFQ, and analytics modules that digitized global shipment planning, procurement, and execution — driving measurable improvements in efficiency and customer satisfaction.
Managed a 24-member engineering organization (20 Developers, 4 QA), scaling delivery processes, CI/CD pipelines, and on-call rotations while fostering a culture of ownership, reliability, and technical excellence.
Partnered closely with Product, Support, and Customer Success to align technical strategy with business outcomes and accelerate product-led growth in a complex logistics domain.

System Reliability EngineeringMicroservicesAgile MethodologiesSecOpsContinuous Integration and Continuous Delivery (CI/CD)Logistics Platform Development+1

Trustcheckr

CTO

Dec 2018 – Aug 2021 · 2 yrs 8 mos · Bengaluru Area, India

Co-Founded and built TrustCheckr, a pioneering data intelligence and fraud prevention platform — similar to OSINT, but with proprietary data models designed for fintech risk management.
Architected and developed the platform from scratch, transforming it into a robust intelligence layer trusted by financial institutions and digital lending platforms.
Built multiple production-grade products, including:
TrustCheckr Enrich APIs — enabling real-time data enrichment and identity intelligence for onboarding and KYC workflows.
TrustScore APIs — powering instant loan disbursements through creditworthiness prediction and behavioral scoring.
Fraud Analyzer — a caller intelligence system similar to Truecaller, for detecting and preventing fraud in digital transactions.
LoanCompareIndia.com, a quick-loan aggregation platform that scaled to 1.8M+ users and over ₹45 Cr disbursed in 6 months → featured in YourStory.
Built and led the entire engineering organization, driving all aspects of product architecture, team building, DevOps (CI/CD), infrastructure, and security.
Scaled TrustCheckr into a profitable and acquisition-worthy company, leading to its acquisition by Truecaller in 2021

Artificial Intelligence (AI)Data IntelligenceFraud DetectionDevOpsTechnical LeadershipData Intelligence Platform Development+1

Receptio

Full Stack Developer

Oct 2017 – Dec 2018 · 1 yr 2 mos · Bengaluru, Karnataka, India

Architected and built Receptio, a SaaS platform designed for the restaurant and hospitality industry, handling customer engagement, loyalty, and automation at scale.
Built the entire customer loyalty program from scratch, enabling restaurants to manage retention campaigns, rewards, and real-time feedback systems seamlessly.
Engineered the platform to perform efficiently in low-connectivity environments, optimizing caching, API design, and asset delivery for slow or unstable Wi-Fi networks common in restaurant setups.
Operated as a true full-stack engineer — owning frontend, backend, DevOps, CI/CD, and ongoing platform maintenance.
Developed a custom chatbot builder, empowering businesses to launch Facebook Messenger bots for marketing, sales, and support automation without technical expertise.
Contributed to the platform’s recognition in the “Silicon RD Fall Hackathon 2018” (Runner-up, sponsored by Google Cloud) for a voice-enabled health app leveraging NLP and ML for food recognition.

Full Stack DevelopmentSaaSCustomer EngagementChatbot DevelopmentSaaS Development

Polycom

Internship

Feb 2017 – Sep 2017 · 7 mos · Hyderabad Area, India

Responsible for Developing the Automation framework to support testing of more than 10000+ test scripts.
Responsible for Development of other tools which aid the automation framework such as the
test result repository and doing enhancements to the existing system so that it is modular
enough to get integrated with new changes easily.
Working on Agile Methodology.
Hands-on experience with tools like Apache Subversion, GitHub, JIRA

Automation Framework DevelopmentAgile MethodologiesGitJIRA