Apr 2024 – Present · 1 yr 11 mos

• Built and scaled WhatsApp bot flows across 50+ business numbers, automating service, sales, and onboarding journeys that handle
• 20K+ requests per minute with high availability.
• Designed end-to-end lead generation and payment workflows in WhatsApp, enabling customers to share details, create leads, and
• complete transactions. Implemented event-driven microservices with Kafka, improving throughput by ~30%.
• Integrated NLP into WhatsApp chatbots for intelligent intent detection and contextual replies, reducing fallback queries and
• improving query resolution rates.
• Sent over 5 million marketing templates per month through WhatsApp, generating high-quality leads that contributed to achieving
• an Annual Premium Equivalent (APE) of 100+ Cr in a single month.
• Developed a secure React-based dashboard with JWT authentication to manage Meta templates, reducing manual effort and cutting
• template creation time significantly.
• Implemented bulk upload and automation features in the dashboard, allowing business teams to create flows with ReactFlow, automate
• campaign setup, and improve productivity.
• Built visual analytics modules in the dashboard to provide real-time insights into Meta template usage, agent performance, and
• campaign reports, improving decision-making for operations teams.
• Architected distributed in-memory caching and integrated Kafka across microservices, reducing API latency by 40% and ensuring
• scalability for high-volume financial transactions.
• Optimized SQL Server and MongoDB performance, improving query response times by 35% and lowering infrastructure costs.
• Automated CI/CD pipelines with Git, Jenkins, and AWS, cutting deployment time by 60% and ensuring smooth bi-weekly production
• releases.
• Mentored junior developers and collaborated with product and QA teams in Agile sprints, delivering 20+ features with 100% on-time
• delivery.

Jul 2021 – Apr 2024 · 2 yrs 9 mos