Gourav Roy

Software Engineer

Hyderabad, Telangana, India4 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in both Frontend and Backend Software Development.
Proven track record in enhancing organizational operations.
Passionate mentor and tech content creator.

Stackforce AI infers this person is a SaaS-focused Software Engineer with strong expertise in AI and Full Stack Development.

Contact

Skills

Core Skills

JavascriptJavaReact

Other Skills

AI AgentsAI/LLM Platform EngineeringAlgorithmsAmazon Web Services (AWS)AngularAngular 9Artificial Intelligence (AI)Back-End Web DevelopmentC (Programming Language)C++CSS3Cascading Style Sheets (CSS)Competitive ProgrammingCore JavaData Structures

About

As a Seasoned Professional with 4 Years of Work Experience, I am currently thriving as a Software Engineer (SDE-2) at Salesforce. In my current role, I actively drive projects that improve organizational operations and deliver high-quality results. Previously contributed as a Frontend-heavy Full Stack Developer at Optum. Drawing upon my rich technical background and programming expertise accumulated over the years, I am committed to enhancing organizational operations while continuously honing my skills in both Frontend and Backend Software Development. I specialize in a variety of technologies, including JavaScript, Java, React, HTML5, CSS3, Angular 9, and Spring Boot, enabling me to tackle a wide range of development challenges. I also have a strong foundation in Data Structures, Algorithms, Problem Solving, Object-Oriented Programming, System Design, Low-Level Design, and Design Patterns. Beyond my engineering role, I’m passionate about empowering others in the tech community. I share knowledge as a Tech Content Creator on LinkedIn and actively mentor aspiring developers on platforms like Topmate and PrePlaced, helping them navigate their tech journeys. Outside of work, I find joy in music, dance, cricket, and the occasional mimicry. I’m always eager to connect with others to explore collaboration, innovation, and mutual growth. Feel free to DM me or reach out via email at gouravroy7209@gmail.com — let’s connect and grow together.

Experience

4 yrs 9 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 3 mos

Current Experience

Salesforce

Software Engineer (MTS)

Jan 2025 – Present · 1 yr 3 mos · Hyderabad, Telangana, India · Hybrid

AI/LLM Platform Engineering
a) Engineered and enhanced a centralized LLM Gateway, integrating foundation models like Gemini, Claude, and GPT-5 to serve diverse AI applications across the enterprise.
b) Enhanced platform scalability and reliability by architecting and implementing distributed rate limiting with Redis and establishing robust request logging to S3.
c) Spearheaded the complex migration from a legacy AI Model Gateway to the new Express LLM Gateway, resolving critical build failures and ensuring a successful service transition.
d) Drove the full lifecycle of a major production deployment for the gateway, enabling key features like streaming support and resolving long-standing stability issues.
Feature Development & Integration
a) Developed and integrated a cutting-edge multimodal image summarization capability using internal APIs, enabling deeper content analysis within Confluence, Quip, and Web sources.
b) Designed a sophisticated document chunking strategy using RecursiveTextSplitter, optimizing data preparation for Retrieval-Augmented Generation (RAG) pipelines.
c) Orchestrated the integration of the LLM Gateway with key internal platforms, including the CodeGenie Agent Platform, by developing custom LangChain implementations

AI/LLM Platform EngineeringRedisS3JavaScriptJavaReact+1

Servicenow

Software Engineer

Sep 2023 – Jan 2025 · 1 yr 4 mos · Hyderabad, Telangana, India · Hybrid

Working for the Platform UX Components Team, involved in creating customizable components for Forms and Email Client used on all the ServiceNow offerings
Designed and implemented Email Reply Recommendation feature leveraging Generative AI and Retrieval Augmented Generation (RAG) Search, achieving a 40% reduction in email response time and improving user productivity by 25%
Led the implementation of the attachment component with Google Drive support using Google Picker API, increasing user engagement by 30% within the first quarter.
Enhanced user experience in the Email Client Component by implementing Message Trimming, resulting in a 30% reduction in scroll time and a 15% faster email response time.
Utilized Java, JavaScript, ReactJS, MySQL , HTML5, CSS3

Generative AIRAG SearchJavaJavaScriptReactJSMySQL+3

Optum

2 roles

Software Engineer (SDE 2)

Promoted

Mar 2023 – Sep 2023 · 6 mos · Hybrid

Led the design and development of the Usage Report web application, enabling efficient tracking of usage metrics and improving overall user experience.
Migrated parts of the application from Vanilla JavaScript to ReactJS, introducing key features such as exporting tabular data to Excel and CSV formats
Optimized reporting processes for the Client Services Team, reducing manual export tasks by 40% and accelerating decision-making speed, resulting in faster project delivery.
Worked on Technologies like JavaScript, ReactJS, Java, Spring Boot, Jasmine, Karma, Junit.

JavaScriptReactJSJavaSpring BootJasmineKarma+2

Associate Software Engineer II (SDE 1)

Jun 2021 – Feb 2023 · 1 yr 8 mos · Hybrid

Led the front-end layer of CMM application, consistently implementing new features to enhance user experience and functionality.
Addressed and resolved bugs promptly, ensuring the application maintained high performance and reliability.
Mentored a team of 3 individuals, assigning tasks and conducting periodic reviews of their code and performance.
Utilized ES6 Javascript with ReactJS for frontend, Java, Spring Boot for backend, and Jest, Junit, and Mockito for unit testing.

ES6 JavaScriptReactJSJavaSpring BootJestJUnit+3

Tata consultancy services

Project Intern

Jun 2019 – Aug 2019 · 2 mos · Chennai, Tamil Nadu

Worked as a Project intern with a stipulated stipend , for a duration of 2 months. Worked on a POC Project of an e-commerce responsive website. Had hands on with technologies like React.JS, Angular, Node.JS.

React.JSAngularNode.JS