May 2025 – Present · 10 mos

Apr 2024 – Apr 2025 · 1 yr

• Leading end-to-end product development for Shipsy's International logistics (Export-Import) platform, driving product strategy and roadmap planning for international logistics management solutions serving global enterprises.
• Spearheading a cross-functional team of 5 developers while managing the complete product lifecycle from requirement gathering to successful delivery, ensuring alignment with customer needs and market demands.
• Orchestrating comprehensive product demonstrations to prospective clients, effectively communicating complex EXIM platform capabilities.
• Driving customer success through end-to-end implementation leadership, including workflow optimization, system configuration, and operational integration, resulting in successful onboarding of new enterprise clients.
• Maintaining consistent high CSAT scores through proactive support ticket management and rapid resolution of customer issues, ensuring high customer satisfaction and retention.

Aug 2022 – Mar 2024 · 1 yr 7 mos

• 🦾 Product analyst & Marketing adept
• Responsible for managing feature release pages, writing feature content and help desk documents, creating marketing content and HTML mailers, and tracking engagement metrics to support strategic decisions.
• Owning the testing process of feature flows and overall product flows in new releases.
• Managed the SDET team, articulating project objectives, setting clear expectations, crafting robust test cases, and meticulously analysing results to drive impactful outcomes.
• 🚀 Process Optimization and Sprint Management:
• Defined SOP for sprints and standups, achieving a sustained 100% increase in sprint achievement.
• Introduced strategic changes for faster product delivery, enhancing overall efficiency.
• Managed and improved team scrum processes, delivery, and resource management.
• Automated sprint reports, drove retrospectives, and restructured ticket workflows.
• 📈 Data Analysis, Client Interaction and Demonstrations:
• Proactively analyzed data of client using our product and modules, contributing to strategic improvements and higher client adoption rates.
• Conducted data analysis on client's historical data for improvements in their strategy using our product, this also included me engaging with clients to understand unique use cases.
• Demonstrated product value through successful POCs.
• Did benchmarking exercise, presenting optimization opportunities to non-users of our product.
• 🔧 Tools and Innovation:
• Implemented free tracking & management tools.
• Scoped new features, like automating client invoice reminders.
• Prepared comprehensive documentation for new feature releases and help desk procedures.

Feb 2022 – Jul 2022 · 5 mos

• Closely observed TA process & worked on making it more efficient, fast & easy to track.
• Streamlined & executed the new TA process with my First Principle Thinking.
• Defined new SOPs & improved the existing SOPs to bring better results, which was achieved, clearly reflecting better hiring experience for recruiters, interviewers & applicants.
• Suggested & implemented changes in the process & tools used to bring good visibility of each process of hiring which intern helped efficient tracking of applicants & pace-up the process.
• Helped in planning & executing of training more present employees to be a part of hiring process as interviewers, increasing the pool size, hence increasing efficiency & pace with my Stakeholder mgmt skills & First Principle Thinking.
• Observed the data of candidates reverting back to our reach outs from different companies & colleges & drew patterns which helped the team to focus on specific groups of candidates to save time & resource & get more good results.