Oct 2023 – Present · 2 yrs 7 mos · Gurugram, Haryana, India

• Built end-to-end RBAC and LDAP-based authentication via Keycloak, reducing unauthorized access issues by
• 90% and improving compliance with internal security policies.
• Designed a custom model and tuple structure within OpenFGA, enhancing security enforcement granularity
• across the platform by 70%.
• Integrated transcription and summarization APIs, cutting manual conversation review time by 60%, and improv- ing user decision-making speed.
• Engineered Tonality Analysis using Wav2Vec2, improving advisor emotion detection accuracy by 50%, extended support for Hindi, expanding coverage to additional 20–30% of interactions.
• Implemented full audit logging, increasing traceability of user and system activity by 100%, aiding in faster de- bugging and compliance audits.
• Collaborated on Kafka cluster setup and debugging, improving system reliability and uptime by 35%.
• Backfilled outbound call data during ES upgrade failures, recovering 100% of missed data without service dis-
• ruption.