Vaibhav Garg

Product Manager

India5 yrs 8 mos experience

Key Highlights

Led successful 0→1 product launches.
Improved customer satisfaction through data-driven decisions.
Expert in cross-functional collaboration for product growth.

Stackforce AI infers this person is a Product Manager with expertise in E-commerce and Food Delivery sectors.

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Skills

Core Skills

0 - 1 Product ExecutionProduct StrategyUser Research

Other Skills

0-1 launchA/B TestingCC++CX ImprovementCreative WritingCustomer InsightCx feature rolloutData led decision makingDatabase Management System (DBMS)Funnel OptimizationGo-to-Market StrategyGoogle AnalyticsJavaMagazines

About

Product Manager at Tata Neu with a focus on 0→1 product building and growth initiatives across Quick Commerce, Food Delivery, and Loyalty. I work on improving funnel performance across the user journey, with a core focus on increasing engagement and customer satisfaction at scale. I’ve driven initiatives across verticals including Travel (Air India, IHCL), Health (Tata 1MG, CultFit), and Grocery (BigBasket), including early research on GenAI integrations for user experience and personalization. Prior to this, I worked at Zomato, where I focused on user research and A/B testing — directly impacting customer satisfaction across product surfaces. I'm an ISB alumnus with a foundation in strategy and marketing, now channeling that into fast-paced product development and customer-centric decision making. I thrive in zero-to-one environments, love solving messy funnel and retention problems, and collaborate closely with design, engineering, and data to ship real impact.

Experience

Paytm

Senior Product Manager

Oct 2025 – Present · 5 mos · On-site

Scaling platforms for Travel

Tata digital

Product Manager

May 2023 – Sep 2025 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

Member of Growth Initiatives team leading 0→1 initiatives at Tata Neu
1. Led the 0→1 launch of Tata Neu's food delivery category collaborating with ONDC
Scaled the category to INR 175Mn ARR within 6 months of launch in 5 major cities
Focus on sustainable growth with precise control on contribution margins and user experience
Saved INR 2.4Mn annually by restructuring support flows and reducing complaint TAT
Improved conversion by 0.4% via A/B experiments on homepage discount visibility
Boosted transactions/user by 15% by driving cross-category usage through platform coupons
2. Building the Tata Neu Q-commerce offering "Neu Flash" by integrating brands like BigBasket, Croma, 1MG and Cliq on a single storefront
Scaled to 0.4Mn annual orders and GMV of INR 140Mn ARR
Building web and m-web journeys for NeuFlash to enable marketing campaigns for better improving retention

0 - 1 product executionUX improvementData led decision makingCx feature rollout0-1 launchMarket Analysis+5

Zomato

Strategy Associate

Aug 2021 – Mar 2022 · 7 mos · Gurugram, Haryana, India · On-site

Worked across product, design, and ops to drive systemic CX improvements in food delivery.
1. Reduced ‘Food Not Delivered’ rate by 3% by redesigning rider touchpoints
2. Launched gifting-specific delivery feature → cut handover delays by 12%
3. Ran A/B tests to boost customer trust with partner vaccination visibility
4. Reduced refund costs by 18% via smarter segmentation and policy control
5. Interviewed 250+ delivery partners → insights led to 5+ high-impact CX improvements

User ResearchA/B TestingCX ImprovementStakeholder ManagementProduct Strategy

Zs

2 roles

Associate Consultant

Jun 2021 – Jul 2021 · 1 mo

Decision Analytics Associate

Feb 2019 – Jun 2021 · 2 yrs 4 mos

Partnered with Fortune 500 pharma clients on market strategy, segmentation, and performance optimization.
1. Designed GTM plan for lung cancer drug → delivered $1.2M in additional revenue
2. Built segmentation & salesforce model for PMO drug → improved ROI by 15%
3. Led global research (12 countries, 500+ doctors) on cancer drug landscape
4. Conducted focus groups to estimate patient WTP for obesity therapies
5. Won Impact Award (top 2/84 teams) for accelerating process digitization
6. Selected to lead firmwide training for 250+ new hires on Excel & SQL