Mukul Kumar

Senior Software Engineer

Delhi, India6 yrs 6 mos experience

Key Highlights

6+ years of IT experience with leading MNCs.
Expertise in cloud platforms and IT infrastructure.
MBA in IT enhances strategic and leadership skills.

Stackforce AI infers this person is a Cloud Infrastructure Specialist with a strong focus on Identity and Access Management.

Contact

Skills

Core Skills

Identity And Access ManagementCloud ComputingTechnical Support

Other Skills

AAA authenticationAMIAVDAWS CloudFormationAWS Identity and Access Management (AWS IAM)AWS LambdaAWS infrastructureActive DirectoryAmazon CloudFrontAmazon CloudWatchAmazon EBSAmazon EC2Amazon S3Amazon VPCAmazon Web Services (AWS)

About

With 6+ years of experience in IT, I have worked with leading MNCs, gaining expertise in IT infrastructure, cloud platforms, and enterprise systems. Currently serving as a Senior Software Engineer at GSPANN, I focus on delivering scalable and efficient solutions while continuously exploring new technologies. My MBA in IT adds strategic and leadership skills to my technical background, enabling me to bridge technology and business to drive impactful digital transformation.

Experience

Gspann technologies, inc

Senior Software Engineer

Jun 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

Worked on user RITMs and incident requests related to identity and access management, device provisioning, and endpoint configuration.
Specialized in Entra ID (Azure AD) for managing user identities, including SCIM provisioning, MFA setup and troubleshooting, and secure onboarding/offboarding processes.
Resolved device-related issues tied to identity, compliance, and access policies, ensuring smooth integration with Intune and Autopilot.
Automated Autopilot workflows to streamline device provisioning and lifecycle management, reducing manual efforts and improving efficiency.
Provided Intune support for device compliance policies, configuration profiles, and application deployment across managed endpoints.
Supported Carlsberg EUC users by addressing identity, access, and device-related issues, ensuring timely resolution and user satisfaction.

Entra IDIdentity and Access ManagementIntuneDevice provisioningEndpoint configurationAutomation+1

Teleperformance

IT Support Specialist - GBS Support Services

Jul 2023 – May 2025 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

Experience in managing and implementing Identity and Access Management (IAM) solutions using platforms such as Azure Active Directory (AAD) and Okta, including user provisioning, authentication, role-based access control (RBAC), and single sign-on (SSO) integration across enterprise applications."
Supported iMac systems, including email configuration and BitLocker key management.
Managed high-priority (P1/P2) incidents using ServiceNow, ensuring infrastructure availability and SLA compliance.
Diagnosed and resolved performance and connectivity issues with AVD and Citrix virtual machines in hybrid environments.
Deployed software and managed endpoints through Tanium, including MS Teams, One Drive and VoIP tools- Avaya and Genesis
Administered Microsoft Endpoint Manager (Intune—oversaw device enrollment, patch management, OS deployment improving compliance and deployment efficiency.
Administered Cisco Meraki SBL and Cisco AnyConnect VPN solutions.
Troubleshot and resolved Avaya contact center routing and connectivity issues.

Azure Active DirectoryIAM solutionsServiceNowAVDTaniumCisco Meraki+2

Hcltech

IT Analyst - AWS cloud

Aug 2022 – Jul 2023 · 11 mos · On-site

As an AWS Support Analyst for banking project I am responsible for managing AWS infrastructure, troubleshooting service issues, and handling support tickets through ServiceNow. This role focuses on ensuring optimal performance and availability of AWS services, while efficiently managing incidents and service requests.
Key Responsibilities:
Provide support and troubleshooting for AWS services including EC2, S3, IAM,RDS, and key vault
Manage and resolve incidents, service requests, and changes using ServiceNow.
Monitor AWS environments to ensure performance and availability.
Collaborate with teams to address and resolve AWS-related issues.
Skills:
Proficiency with AWS cloud services.
Strong analytical and problem-solving abilities.
Effective communication and collaboration skills.
Feel free to adjust as needed to better fit your specific needs.

AWS infrastructureServiceNowEC2S3IAMCloud Computing+1

Spectra technologies india pvt. ltd.

Cloud Support and Application engineer

Jun 2020 – Aug 2022 · 2 yrs 2 mos · New Delhi, Delhi, India · On-site

Cloud Support & Application Engineer with expertise in Wintel support and TS Plus application management.
Experienced in creating and managing virtual machines (VMs) using Proxmox and VMware vCenter/ESXi.
Skilled in deploying and supporting tools across cloud environments.
Manage and maintain both Linux and Windows servers on the cloud.
Focused on ensuring efficient, scalable, and secure IT operations.

ProxmoxVMwareWintel supportCloud ComputingTechnical Support

Microsense private limited

Information Technology Help Desk

Jul 2019 – Apr 2020 · 9 mos · Delhi, India · On-site

Working as an IT Helpdesk Engineer at Sheraton Hotel through Microsense India Pvt Ltd.
Manage and troubleshoot network devices including routers and switches.
Ensure seamless internet accessibility for hotel guests and staff.
Resolve IT-related issues reported by hotel guests promptly and efficiently.
Experience working with Nomadix for AAA authentication and network access control.

Network devicesNomadixAAA authenticationTechnical Support