YATINDRA KUMAR

Operations Associate

Gurugram, Haryana, India8 yrs 4 mos experience
Highly Stable

Key Highlights

  • Expert in Mutual Fund Operations and KYC processes.
  • Strong background in Root Cause Analysis and Customer Experience.
  • Proficient in using Freshdesk for user connectivity.
Stackforce AI infers this person is a Fintech professional with expertise in operations and customer service.

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Skills

Other Skills

Background ChecksCredit AnalysisCredit CardsCustomer ExperienceCustomer Relationship Management (CRM)Customer ServiceDebt CollectionEmployee TrainingFreshdeskInternal AuditKYCKYC VerificationMicrosoft ExcelMutual FundsRCA

About

* Mutual Fund Operations * NISM VA * Purchase, Switch & Redemption * Root Cause Analysis of Mismatched Portfolios/Schemes * SIP Cancellation of users for respective RTA's * Rejection Data Pullout from RTA's * Connect with Users through Fresh desk & calling * Consolidated Account Statement ( CAS Analysis ) * Connect with RTA's & AMC's for various purpose * Bank Account Verification ( Third Party Validation ) * Customer Experience * Credits Appraisals * Surrogate Verifications * Need to audit the documents (KYC) * Also audit the online form being filled by the data entry team. *To check whether the data filled by team matches with the original documents. * Correct the mistakes if found and forward it to the next level. * Provide feedback to the team for improving the quality of work. * Helping hand to the Underwriters. * Having experience in Collection

Experience

Et money

2 roles

Senior Operations Specialist

Promoted

Apr 2025Present · 11 mos · Gurugram, Haryana, India

Operational Specialist

Aug 2021Present · 4 yrs 7 mos · Gurugram, Haryana, India

Sbi card

2 roles

KYC Analyst

Nov 2017Aug 2021 · 3 yrs 9 mos · Gurugram, Haryana, India · On-site

Associate

Nov 2017Aug 2021 · 3 yrs 9 mos · Gurugram, Haryana, India · On-site

Education

Jaipur National University

Master of Business Administration - MBA — Operations Management and Supervision

Jan 2019Jan 2021

IIMT Group of Colleges

Bachelor of Business Administration - BBA

May 2014Aug 2017

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